Whether you’re a current or prospective employer, a broker, TPA, or provider partner, we’d love to hear from you. Just fill out the form below or give us a call and we’ll connect. Thank you!
The Alliance® Customer Service Team
Call: 800.223.4139
Hours: Monday-Thursday: 7:30am-4:30pm CST
Friday: 7:30am-11:30am CST
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Whether you’re already a member or shopping for a plan, we’re here to help you. Plus, we have resources for brokers, employer groups and providers too.
Mailing Address
Health Alliance
3310 Fields South Dr.
Champaign, IL 61822 411 N Chelan Ave. Suite A
Wenatchee, WA 98801
If you’re mailing us your premium, add “Attn: Premium Bill” above Health Alliance.
Visit
Us
Health Alliance Connections
3301 Fields South Dr., #105
Champaign, IL 61822 411 N. Chelan Ave. Suite A
Wenatchee, WA 98801 1701 Creekside Loop #100, Building 11
Yakima, WA 98902
Office Hours: 9:00 a.m. to 4:00 p.m. Closed: 12:00 p.m. to 1:00 p.m.
Information
Individuals
Bought Your Own Plan
(866) 247-3296 (TTY 711)
(877)
750-3517 (TTY 711)
Covered Through Work
(800) 851-3379 (TTY 711)
(866) 247-3296 (TTY 711)
(877) 750-3515 (TTY 711)
Looking to Buy a Plan
(877) 686-1168 (TTY 711)
(877) 561-1527 (TTY 711)
Call daily from 8 a.m. to 8 p.m. local time. Voicemail is used on holidays and weekends, April 1 to September 30.
Request Information
Employer Group Administrators
(800) 851-3379, ext. 28151
Employer Group Resources
Find forms and resources, employer group flashes, important announcements and more to make managing your group’s plan easy.
Learn More
Brokers
You may also email your client consultant directly.
Broker Resources
Find frequently used forms and resources, broker flashes and important announcements to help you sell our plans and work with your customers.
Learn More
Providers
(800) 965-4022, option 1
Provider
Resources
Find important forms and resources, the Informed newsletter, Coding Counts posts, important announcements and more to better work with us as you care for your patients.
Learn More
Finding a Plan
You deserve coverage that fits your lifestyle, so we offer plans made for your needs.
Shop Plans
Finding Care
Your plan is made to give you access to the care you need from a large network of providers you trust. Plus, you have options to get care from the comfort of your home.
Find Care
Using Your Benefits
Stay in the know with secure, instant access to the plan information you need, when you need it. Create an account or log in to start accessing account details, virtual visits and lots more. You can also download the Hally® app for access on the go.
Learn More
Via Phone:
Member Inquiries:
Monday through Friday, from 8 a.m. to 7 p.m.
Detroit area: (313) 872-8100
Toll free: (800) 422-4641
Provider Inquiries:
(866) 766-4661 (self-service available 24/7)
Producer Support:
(844) 342-5427
Compliance Hotline
(877) 746-2501
Via Telecommunications Device for the Deaf (TDD):
711
Via Mail:
Health Alliance Plan
2850 W. Grand Blvd.
Detroit, MI 48202
In person:
Detroit Lobby Customer Service
Monday through Friday, from 9:00 a.m. to 4:30 p.m.
2850 W. Grand Blvd.
Detroit, MI 48202
(W. Grand Blvd. and Lodge)
Flint Lobby Customer Service
Monday through Friday, from 8:30 a.m. to 4:30 p.m.
2050 S. Linden Rd.
Flint, MI 48532
(Corunna Rd and Linden Rd)
Troy Lobby Customer
Service
Monday through Friday, from 9:00 a.m. to 4:30 p.m.
1414 E. Maple
Troy, MI 48083