The New York Child Support Debit Card
If custodial parents do not enroll in Direct Deposit, they will receive their support payments through the New York Child Support Debit Card. The debit card can be used anywhere Mastercard® debit cards are accepted.
Bank of America Mastercard®
Visit Bank of America's site for information about your new debit card. You will be able to
- Use your debit card everywhere Mastercard® debit cards are accepted
- Access your child support payments 24 hours a day, 7 days a week
- Access your funds at any Bank of America or Allpoint ATM
Questions about the Bank of America Mastercard® debit card
- Why should I receive my child support payments by debit card?
- What if my card is expiring and I haven't received a new one?
- What free services are included with the card?
- How can I avoid paying fees to use the card?
- What are the fees for using the card?
- What if I have questions or problems with my debit card?
- What if I can't activate my debit card?
- Can I get a statement of charges on my debit card?
- How do I report a lost or stolen debit card?
- Do I have to accept or use the debit card to receive my payments?
- What if I haven't received my card?
- No check-cashing fees
- Increased security
- Faster access to your payments
- Flexibility—use the card in stores, online or by phone
- Pay bills in person or online
- Account information and customer service 24 hours a day, 7 days a week
With the new Bank of America debit card, you also can transfer funds from the card to your bank account. Sign in at Bank of America's New York Child Support Debit Card site, go to the Account Summary page, and select the "Transfer Funds" option.
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What should I do if my card is expiring and I haven't received a replacement card? One month before the expiration date (month/year) on the front of your debit card, Bank of America will mail a new card to the address we have on record for you. If your address has changed within the 30 days before the mailing, you may not receive your replacement card. You should call the New York Child Support Debit Card Customer Service Center to request a replacement card: 1-844-323-7637 (TTY line for the hearing impaired 1-866-656-5913 or collect 1-423-262-1650 outside of the United States).back to FAQ
- Purchase at merchants (signed, using PIN, online, phone, or mail purchases)
- ATM balance inquiries (all ATMs)
- Declined transactions (ATMs only)
- Teller cash access at financial institutions that accept Mastercard® debit cards
(limited to available balance only) - Online, automated, live or international customer service inquiry
- Mobile app: Free download from Apple iTunes® and Google Play™
- View your balance and transaction history, suspend or reactivate your card, manage alerts, locate an ATM
- Account Alert Service
- Online funds transfer
- Sign in at Bank of America's New York Child Support Debit Card site, go to the Account Summary page, and select the "Transfer Funds" option
- Mailed account statement
- International transaction fee
- Account closure check issuance
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How can I avoid paying fees to use the card? Use your debit card where Mastercard® debit cards are accepted—in stores, online or by phone. There is no fee for a purchase with the card. (Keep in mind the free services included with the card.)Avoid using the card to withdraw cash at an ATM. If you withdraw cash more than 2 times per calendar month at an in-network ATM (the Bank of America or Allpoint name and logo should be displayed on the machine) or at any out-of-network ATM, you will be charged a fee of 50 cents ($0.50) per transaction. Out-of-network ATMs may impose an additional "convenience fee" or "surcharge fee" for certain ATM transactions (a sign should be posted at the ATM to indicate additional fees).
To get cash back with a purchase at grocery stores, convenience stores or anywhere the Mastercard brand logo is displayed, choose "debit" when making your purchase and enter your PIN. Select the amount of cash back you would like and this amount will be added to your purchase.
There is no fee for a cash withdrawal at any financial institution that displays the Mastercard brand logo.
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What are the fees for using the card? There are fees for using the card at any out-of-network ATM, for more than 2 in-network ATM withdrawals per calendar month, for international cash withdrawal, and for replacing the card, as shown in the following table.Bank of America or Allpoint ATM withdrawal (in the U.S) | Two free per month $0.50 thereafter |
Out-of-network ATM withdrawal (in the U.S.) | $0.50 per transaction |
ATM Withdrawal International (all ATMs outside the U.S.) | $0.50 per transaction |
Card Replacement (in the U.S.) | No Fee for the first replacement each year $5.00 thereafter |
Card Replacement Express Delivery (additional charge) | $12.50 per request |
Certain transactions may cause a hold to be placed on your card. Check your Bank of America cardholder letter for details.
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What if I have questions or problems with my debit card? If you have questions or problems with your New York Child Support Bank of America Debit Card, contact the New York Child Support Debit Card Customer Service Center at 1-844-323-7637 (TTY line for the hearing impaired 1-866-656-5913 or collect 1-423-262-1650 outside of the United States).back to FAQ
What if I can't activate my debit card?If you are unable to activate your debit card, contact the New York Child Support Debit Card Customer Service Center at 1-844-323-7637 (TTY line for the hearing impaired 1-866-656-5913 or collect 1-423-262-1650 outside of the United States).back to FAQ
Can I get a statement of charges on my debit card?Yes, you can get a statement from Bank of America or by contacting the New York Child Support Debit Card Customer Service Center at 1-844-323-7637 (TTY line for the hearing impaired 1-866-656-5913 or collect 1-423-262-1650 outside of the United States).back to FAQ
How do I report a lost or stolen debit card?Contact the New York Child Support Debit Card Customer Service Center at 1-844-323-7637 (TTY line for the hearing impaired 1-866-656-5913 or collect 1-423-262-1650 outside of the United States).back to FAQ
Do I have to accept or use the debit card to receive my payments? We believe the New York Child Support Bank of America Debit Mastercard® offers you important benefits, but if you prefer, you may complete, sign and return a Direct Deposit enrollment form (PDF) to enroll in Direct Deposit at any time. If maintaining an account for Direct Deposit or using the New York Bank of America debit card presents a hardship to you, you can write a letter to request that your payments be sent by paper check. Send your letter to the following address:
NYS Child Support Processing Center
PO Box 15367
Albany, NY 12212-5367
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What if I haven't received my card? Call the Child Support Helpline at 1-888-208-4485 (TTY: 1-866-875-9975).back to FAQ
Bank of America Cardholder information
Cardholder letter
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Brochure
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Deposit Agreement
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Privacy policy
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