General Inquiries
Florida Blue
P.O. Box 1798
Jacksonville, FL 32231-0014
Field Service
P.O. Box 45190
Jacksonville, FL 32232-5190
Claims
P.O. Box 1798
Jacksonville, FL 32231
Mental Health/Substance Use Disorder Precertification
1-800-955-5692 Option # 2
Care Management Programs
Florida Blue
P.O. Box 1798
Jacksonville, Florida 32231
If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.
With the Florida Blue app you can save time and money on the go! You’ll instantly have access to all of your health plan information, and you can: • View your ID card – no need to carry it with you Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time. No data shared with third parties Learn more about how developers declare sharing This app may collect these data types Personal
info, App info and performance, and Device or other IDs Data is encrypted in transit You can request that data be deletedAbout this app
• Find a doctor or hospital in your plan’s network
• Compare the cost of drugs, medical care and imaging at different locations
• Look up your
benefits and claim payments
• See where you stand with your deductible
• Check your HSA balance, if applicable
• Find special discounts on health and wellness products
• Find fun events to attend near you
• Contact member services
• Call a care consultant or our 24-hour Nurseline with health questions
• Find a Florida Blue Center near you
• And more!Data safety
Ratings and reviews
The app itself seems nice, if it worked. It constantly crashes, it is slow as can be, you can't make payments because it crashes you can't look at your invoices because it crashes and it's been doing this for quite a while now. So in theory it's a wonderful app but in practice it might as well not even exist.
48 people found this review helpful
App will not open without an update, but there is no update! Uninstall and reinstall and still no luck. I see that there are dozens of similar complaints posted below. They need to get it right! I'm fortunate enough to have auto withdrawal for my payments, but many people do not, and depend on the phone app for their financial business. Very poor way to conduct business, they need to call in experts to fix the problem, as seemingly amateurs must be in control.
13 people found this review helpful
The app crashes whenever I try to access the Invoice section. Which I find pretty fishy. Up until about 2-3 months ago I was able to access the invoices with no problem. Also I have been basically harassed with incessant calling from someone to "Talk about my plan" since I was late on my payments. Only by one month at the time. Honestly getting calls at 7am everyday when I am asleep is frustrating. Blocked the number because I was sick of it. App needs invoice tab fixed.
28 people found this review helpful
What's new
Bug fixes and performance enhancements.
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