Quality Care That’s Right for YouWhether you need a routine check-up or a specialty procedure, you want the best care you can find. BCBS recognizes doctors and hospitals for their expertise and exceptional quality in delivering care. Learn more about our Total Care and Blue Distinction® Specialty Care designation programs and find a designated doctor or hospital that meets your needs.
Substance Use Treatment & ResourcesLearn more about substance use disorders and find a treatment provider that meets your needs.
Claims
Learn how to submit claims electronically, search our Claims Fee Schedule for Blue Shield allowances, find resources on provider appeals and adjustments, and learn more about submitting claims, rules for payment and claim status.
Search Blue Shield Promise Medi-Cal's provider directory to find a doctor. We offer a variety of primary care doctors and urgent care clinics near your home.*
Provider directories by service area
Los Angeles County
Directory, English (PDF, 27 MB)
Directory, Spanish (PDF, 23.7 MB)
San Diego County
Directory, English (PDF, 14.3 MB)
Directory, Spanish (PDF, 23.6 MB)
Urgent care clinics directory (PDF, 38 KB)
For life or limb-threatening emergencies, always call 911 or your local emergency services.
Nurse Advice Line
If you need help deciding whether you or your child needs to see a doctor or knowing what to do if your symptoms get worse, connect with a registered nurse who will answer your questions. It's free and easy.
Our nurses speak English and Spanish. Interpretation services for other languages are available upon
request.
Call toll-free:(800) 609-4166 (TTY: 711), 24 hours a day, 7 days a week.
NOTE: You do not need to call the Nurse Advice Line before getting health care.
Provider directory inaccuracies
If you believe there may be an inaccuracy or error in our directory, please let us know:
Submit online form to report inaccuracies electronically
Los Angeles County
Phone:(800) 605-2556 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday
Blue Shield
of California Promise Health Plan
Member Services
601 Potrero Grande Dr.
Monterey Park, CA 91755
San Diego County
Phone:(855) 699-5557 (TTY: 711), 8 a.m. to 6 p.m., Monday
through Friday
Blue Shield of California Promise Health Plan
Member Services
3131 Camino Del Rio North, Suite 1300
San Diego, CA 92108
The Blue Shield of California Provider Connection website is available to Blue Shield of California Promise Health Plan network providers for authenticated (post-login) activities such as verifying member eligibility and checking claim status.
Use Provider Connection to:
- Verify member eligibility and benefits
Search for up-to-date eligibility and benefits information, plus member ID cards. - Create
a member roster
Download a roster of members who have chosen you as their primary care physician or medical group. - View authorization status
See the status of your medical or pharmacy authorization requests. - Check claim status
Review claim records and explanations of benefits from the current date back to two years prior.
While Provider Connection provides tools for accessing member information, this Blue Shield Promise provider website is your resource for forms, processes, news, and other information specific to Blue Shield Promise.
If you are also part of the Blue Shield of California network, you will have a single point of access to member information, which will simplify management tasks for you.
Getting started
- To begin using Provider Connection, your organization must
register to create an account.
- To learn more about Provider Connection, view the Blue Shield Promise Provider Connection Guide for detailed instructions on how to use the authenticated tools available to you.
Provider Connection help
Visit the Provider Connection help page for tips on account registration and management, claims, member eligibility, and more.
Get help
Sign up for webinars
Register for upcoming webinars about working with Blue Shield Promise and our members.
Sign up today
Create Provider Connection account
Register to access Provider Connection tools and resources.
Create an account