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This question is about Chase Credit Cards
@CLoop • 02/04/22 This answer was first published on 02/04/22. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not
provided, reviewed or endorsed by any company. Chip Lupo, Credit Card Writer
To talk to Chase customer service, call (800) 935-9935 and then press 2, press 0, and enter your account number or user id followed by #. This process will get you in contact with a live Chase representative who should be able to answer your questions or direct you to the appropriate department.
How to Talk to Chase Customer Service by Phone
- Call the Chase customer service phone number at (800) 935-9935.
- Press 2.
- Press 0.
- Enter your account number or user id followed by #.
- Speak to the live representative.
If you can’t or don’t want to talk to Chase customer service over the phone, there are a few alternatives.
Answer Question
People also ask
What is the Chase customer service mailing address?
The Chase customer service mailing address is:
National Bank By Mail
P O Box 36520
Louisville, KY 40233-6520
And for deliveries by overnight or certified mail:
National Bank By Mail
Mail Code KY1-0900
416 West Jefferson, Floor L1
Louisville, KY, 40202-3202, United
States
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- Call Chase Customer Service
- Contact Chase by Mail
- Online Options
Sue Hwang / GOBankingRates
Chase offers a broad lineup of products and services ranging from personal banking to business services. Chase has over 4,700 branches and about 16,000 ATMs available to customers across the country. You can always stop into a branch, but the website, mobile banking message center, social media support and phone numbers offer customers plenty of options for getting assistance.
How Do I Speak to a Chase Representative?
When you visit the Chase homepage, the “Customer Service” link is located in the upper right corner of the webpage. Select “See help options” from the drop-down menu to explore ways to reach a Chase representative.
This page provides a detailed listing of account services you may need help with. Popular topics are followed by ways to get assistance with your various Chase accounts, and links to pages on frequently asked questions that may help you solve your problem yourself.
If you are deaf or hard of hearing, or if you have a speech disability, you can reach Chase customer service by dialing 711 on any phone for operator relay assistance.
How To Reach a Chase Representative by Phone
If you need to reach out to a Chase representative regarding general account information, several options are available.
Personal Banking Customers With Existing Accounts
Existing account holders can reach Chase toll-free by calling 800-935-9935. Make sure you have your debit card and PIN available for faster service.
Additionally, automated support is available 24/7.
Online and Mobile Banking Technical Support
If you need technical support for online or mobile banking, you can call toll-free at 877-242-7372.
If you’re outside the U.S., you can call 1-713-262-3300.
Other Phone Numbers for Customers
Additional phone numbers for Chase customers include the following:
- Auto loans: 800-336-6675
- Auto leases: 800-227-5151
- Dispute debit card charges: 866-564-2262
- Mortgages: 800-848-9136
- Financial hardship assistance for mortgage customers: 800-848-9380
- Customer service in Spanish for mortgage customers: 855-280-4198
- J.P. Morgan financial advisors: 800-969-1734
How To Contact Chase by Mail
Contacting Chase by mail is also an option in some cases. Here are some addresses customers can write to:
| General inquiries | National Bank By Mail P.O. Box 6185 Westerville, OH 43086 |
| Deliveries by overnight or certified mail | National Bank By Mail Mail Code OH1-0333 340 S. Cleveland Ave. Building 370 Westerville, OH 43081 |
| Auto loan correspondence | Chase Auto P.O. Box 901076 Fort Worth, TX 76101-2076 |
| Auto credit bureau disputes | Chase Auto 700 Kansas Lane Attn: Credit Bureau Disputes LA4- 4022 Monroe, LA 71203-4774 |
| General mortgage inquiries | Chase Mail Code LA4-6475 700 Kansas Lane Monroe, LA 71203 |
| Home lending credit bureau disputes | Chase Mail Code LA4-6945 700 Kansas Lane Monroe, LA 71203 |
Additional Customer Service Options
Here’s a look at other ways to get in touch with Chase, including online options that are available.
Send a Secure Message
To ask a question via the Secure Message Center, log in to your account for online and mobile banking.
Report a Phishing Attempt
If you suspect that you have received a phishing email from someone posing as Chase, forward the suspicious email to , and Chase will look into it.
Note that Chase does not support general email correspondence for customer support, so you’ll want to use the Secure Message Center instead for any other inquiries.
Make an Appointment
To connect with a local Chase representative, make an appointment online to visit a branch in person or schedule a call.
Get Support via Social Media
For more information, you can also follow Chase on social media:
Support is available via Facebook and Twitter during the following customer service hours:
- Monday-Friday: 7 a.m. to 11 p.m. ET
- Saturday-Sunday: 10 a.m. to 7 p.m. ET
Choosing the Best Customer Service Option for You
Getting the support you need when you need it is key to making the most of your Chase accounts. Consider whether you prefer a live conversation with someone to talk through your concerns, or if you’d rather have something in writing for future reference. If you’re on the go, maybe the Secure Message Center is a better option than trying to juggle a phone call. If you’re always plugged in to social media, try reaching Chase via Facebook or Twitter. Knowing how you prefer to connect and how you learn best can help you choose the customer support option that makes the most sense for you.
Information is accurate as of Oct. 12, 2022.
Editorial Note: This content is not provided by Chase. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by Chase.