(866) 387-7363 Netspend Phone Numbers and Emails
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Netspend Emails:
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Netspend Contact Information
Corporate Office Address:
Netspend Corporation
701 Brazos
Austin, Texas 78701
United States
Other Info (opening hours):
Hours:
Monday - Friday: 8 AM - 10 PM (CT)
Saturday - Sunday: 8 AM - 8 PM (CT)
Mailing Address:
PO Box 2136
Austin, TX 78768-2136
Summary of Netspend Customer Service Calls
5K TOTAL
CALLS
03:26 AVG CALL
DURATION
13% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Netspend Customer Service?
Cards Question:
- 1d ago “My card is locked and i have money on it”
- 1d ago “My card won't activate”
- 1d ago “My card hasn't arrived”
Account Question:
- 2d ago “I can't understand what they are saying my balance is”
- 2d ago “To close all my accounts”
- 7d ago “Missing my money and account history and reaload history”
Request for Information Question:
- 7h ago “I want to check my balance”
- 2d ago “Request for check book”
- 2d ago “Need to know if my money is on my card”
Payments and Charges Question:
- 5d ago “Directdeposit”
- 6d ago “Transactions”
- 7d ago “When will my Deposit hit”
Activation/ Cancellation Question:
- 5h ago “Activate new card that was shipped to me”
- 28d ago “I can't activate my card”
- 1M ago “To activate my card”
Refund Question:
- 3M ago “My refund”
- 4M ago “I never got my check from them refunding me I want my 120 dollars back they wouldn't activate my prepaid card”
- 4M ago “My refund isn't showing positive $69”
Product/ Service Question:
- 2M ago “Can't withdraw money”
- 2M ago “I can't withdrawn from the ATM”
- 3M ago “To order a NetSpend credit card”
Shipping and Delivery Question:
- 12d ago “I have not received my new card yet”
- 1M ago “I paid 20 dollars for my to be delivered in 2 days n it still didn't come in the mail”
- 2M ago “Didnt get my goverment pay ssi”
Return/ Replace Question:
- 21d ago “Replace card”
- 1M ago “Need a replacement card”
- 1M ago “Changing phone number”
Staff Question:
- 1M ago “Because the customer service is horrible”
- 2M ago “For services”
- 3M ago “Upgrade to premium service netdpend card”
Employment Question:
- 1M ago “My job paid me and it doesn't show up in my account”
- 8M ago “To get paid 2 days faster”
- 1Y ago “To see when I will get paid”
Website/ Application Question:
- 1Y ago “Site”
- 2Y ago “App not working”
- 2Y ago “Application”
Other Question:
- 9h ago “No puedo actibar mi tarjeta”
- 20h ago “Transferir dinero de mi banco a mi tarjeta”
- 2d ago “Money getting stole”
About
Netspend Privacy Policy
To read more: //www.netspend.com/help/privacy-policy/
Netspend FAQ
To read more: //www.netspend.com/help/faqs/
Netspend Pros and Cons
Pros: Direct deposit, Frustrating, Temporary convenience of having a card to use, It used to be convenient, Able to control the money put on the card
Cons: Poor customer service, Zero on customer service, Blocked account, Mishandling of funds, Lack of concern and timeliness
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Summary
NetSpend is a provider of re-loadable prepaid debit cards and prepaid debit card services in the United States. The company's debit cards enable to make purchases, pay bills, secure reservations, and shop online without the need for a bank account or credit history. Operating nationally, NetSpend has one of the most convenient and accessible retail networks in the country, including more than 30,000 card purchase locations and a total of approximately 90,000 debit card reload locations. NetSpend also offers full self-service sales and delivery capabilities through its web and mobile platforms. The company manages all aspects of the debit card lifecycle, from managing the card design and approval processes with partners and associations, to production, packaging, distribution, and personalization. NetSpend also oversees inventory and security controls, renewals, lost and stolen card management and replacement.
Netspend is ranked 53 out of 186 in Cards category
Area Served
USA, Worldwide
Payment Methods
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