Texas health and human services commission austin tx phone number


Experiencing access Issues? Please contact the Help Desk at 512-438-4720 or contact your supervisor for access to applications found within the portal.This portal is run by the Texas Health and Human Services Commission.
Located at:
701 W. 51st Street, MC C720
Austin, TX 78751Additional Contact Information:
Phone 512-438-4720
Toll free 1-855-435-7181
TDD 711
Fax 512-438-5885

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For information about services in your area dial 2-1-1 or (877) 541-7905, select your language, then choose Option 1
For information about state benefits (YourTexasBenefits.com) dial 2-1-1, select your language, then choose Option 2
To report waste, fraud and abuse (Office of the Inspector General) dial 2-1-1, select your language, then choose Option 3
To register for the State of Texas Emergency Assistance Registry (STEAR), dial 2-1-1, select your language, then choose Option 4
If you have health and human services related complaints or issues, please visit the Office of the Ombudsman website
If you are a service provider and would like to be listed in our 2-1-1 database, please contact your local Area Information Center.  Click here for details.  

Staff

OfficeOffice HolderPhone / Fax
Chief Public Affairs Officer Hailey Kemp (512) 487-3387
Government and Stakeholder Relations Jonathan Connors (512) 487-3300
Communications Christine Mann (512) 424-6951
Ombudsman Joel Schwartz (512) 706-7281
Chief Program and Services Officer Michelle M. Alletto (512) 707-6100
Deputy Executive Commissioner - Access & Eligibility Services Wayne Salter (512) 206-5321
Health, Development & Independence Services Position Vacant (512) 438-4517
Deputy Exec. Comm., Intellectual Dev. Disabilities & Behavioral Health Sonja Gaines, MBA (512) 487-3417
Chief Medicaid/CHIP Svcs./Officer Stephanie Stephens (512) 424-1906
Director, Office of Value-Based Initiatives Jimmy Blanton (512) 787-4088
Director of Research and Evaluation Daniel Dillon (512) 428-1951
Deputy Executive Commissioner Health Specialty and Care System Scott Schalchin (512) 438-3034
Chief Policy and Regulatory Officer Jordan Dixon (512) 424-6932
Deputy Executive Commissioner - Policy and Rules Libby Elliott (737) 867-8643
Deputy Executive Commissioner Regulatory Services Stephan Pahl (512) 438-2305
Chief Financial Officer Trey Wood (512) 707-6080
Deputy Chief Financial Officer Chris Matthews (512) 424-6613
Provider Finance Victoria Grady (512) 730-7450
Chief Operating Officer Maurice McCreary (512) 424-6860
Information Technology Services/Chief Information Officer Ricardo Blanco (512) 487-3390
Deputy Executive Commissioner Procurement and Contracting Services Kay Molina (512) 406-2451
Deputy Executive Commissioner � System Support Services Chris Adams (512) 424-6851
Business and Regional Services Otis Williams (512) 284-3532
Civil Rights Sheila Craig (512) 424-6615
Human Resources LaDawn Gray (737) 867-7581
Inspector General Sylvia H. Kauffman (512) 491-4076

State Hospital Systems

OfficeOffice HolderPhone / Fax
Associate Commissioner Timothy E. Bray (512) 206-5336 / (512) 206-5302
Austin State Hospital Stacey Thompson (512) 419-2102 / (512) 419-2163
Big Spring State Hospital Traci Phillips (432) 267-8216 / (432) 268-7263
El Paso Psychiatric Center Zulema Carrillo (915) 534-5412 / (915) 534-5587
Kerrville State Hospital Leigh Ann Fitzpatrick (830) 896-2211 / (830) 258-5373
North Texas State Hospital (Wichita Falls) James E. Smith (940) 692-1220 / (940) 689-5539
North Texas State Hospital (Vernon) James E. Smith (940) 552-9901 / (940) 553-2500
Rio Grande State Center Sonia Hernandez-Keeble (956) 364-8000 / (956) 364-8497
Rusk State Hospital Michelle Foster (903) 683-3421 / (903) 683-7101
San Antonio State Hospital Bob Arizpe (210) 532-8811 / (210) 531-7876
Terrell State Hospital Mark Messer (972) 524-6452 / (972) 551-8053
Waco Center for Youth Chuck Russell (254) 756-2171 / (254) 745-5398

* Subject to the Texas Sunset Act; will be reviewed in 2027.

How do I contact Texas Health and Human Services?

Learn About Services (2-1-1 Texas) If you can't connect to 2-1-1, call us toll-free at 877-541-7905.

How do I speak to a representative for the Texas Health and Human Services Commission?

If you are unsure how HHS can help you, please call 1-855-937-2372 to talk to a trained professional.

How do I contact Texas benefits?

Call 2-1-1 or 877-541-7905 (after you pick a language, press 2)

What does the Texas Health and Human Services Commission do?

HHS works with federally qualified health clinics, medical associations, community partners and local governments to help clients find the health care they need. Aging and Disability Resource Centers can help Texans find personal care, nursing care, help at home and other long-term care services.

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