The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) assists individuals and employers in resolving difficulties they are experiencing with U.S. Citizenship and Immigration Services (USCIS). This page covers what we can and cannot help with and how you can submit a request for case assistance
with our office. Before you request assistance from us, seek help from USCIS first. Our office can bring issues to USCIS’ attention and recommend solutions, but only USCIS can approve or deny pending applications or petitions, including expedite requests. We are an independent office in the Department of Homeland Security (DHS) and are not part of USCIS. Take the CIS Ombudsman Customer Satisfaction
Survey.
The U.S. Department of Homeland Security allows those who have applied or petitioned for an immigration benefit to check the status of their case online. Check the status of your case online via the My Case Status webpage. The My Case Status webpage is also available in
Spanish (select the "Español" link in the top-right navigation).Check Case Status
myUSCIS makes immigration simpler
myUSCIS provides a personalized account to help you navigate the immigration process. On myUSCIS, you will find:
- Up-to-date information about the application process for immigration benefits;
- Tools to help you prepare for filing and help finding citizenship preparation classes; and
- Information to help explore your immigration options.
Sign up
Try us on mobile
You can use myUSCIS anytime and on any device.
Locate a class
Find resources in your community that will help you get ready for your English and civics tests.
Find a doctor
See a list of all USCIS-authorized doctors in your area that you can use for your medical examination.
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure
.gov websites use HTTPS
A lock (
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Uniting for Ukraine provides a pathway for displaced Ukrainian citizens and their immediate family members who are outside the United States to come to the United States and stay temporarily for a two-year period of parole. To learn more, visit the USCIS
Uniting for Ukraine and DHS Uniting for Ukraine webpages. See More Afghan parolees who received the Afghan Parole Information sheet from Customs and Border Protection and did not go to the government-run locations where vaccination services are provided must attest to their vaccination status.Uniting for Ukraine
Afghan Related Information
Know Before You Go
File Online
Filing a form online is easier and faster than paper filing. It gives you a simple and personalized way to track your case online. You can also access other USCIS services. Check out our online filing video.
The first step is to create an account.
Manage Your Case
Most Accessed Forms
Learn About Green Cards
Get information on eligibility requirements, how to apply, and whether your family members can also apply with you.
Learn About Citizenship
The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test.
Working in the U.S.
Many people want to come to the United States to work. Get information on the different application requirements and work options.
Tools and Resources
We have many resources to help you achieve your goals. Use our self-service tools to learn about eligibility, our filing fees, and to study for and take the English and civics practice test.