Team of Experts®
Your dedicated team of highly trained experts is here to help with next-level customer care. No bouncing from rep to rep. No BS. Just real help from real people, on your terms.
How to contact your Team of Experts:
Call us.
Simply dial 611 from your T-Mobile phone or use the T-Mobile app to give us a call.
Message us.
Send a message to your Team of Experts in the T-Mobile app, My T-Mobile, or Apple Business Chat.
We'll call you.
Schedule a time in the T-Mobile app or My T-Mobile to have your team call you.
Get the app.
Download the T-Mobile app to get in touch with your Team of Experts on your terms.
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What is Team of Experts?
Team of Experts is for our postpaid wireless customers.
Take the next step.
(888) 294-6804 PrepaidVerizon Phone Numbers and Emails
Toll-Free Number:
Customer Service:
(888) 262-1999
National Accessibility
(800) 922-0204
Verizon Wireless
Accesibility:
(508) 251-5301
Videophone
(800) 974-6006
Voice
Verizon Emails:
Accessibility
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Verizon Contact Information
Corporate Office Address:
Verizon Wireless
P.O. Box 291089
Columbia, South Carolina 29229
United States
Verizon Rating Based on 1.2K Reviews
Rating details
1.7 more details
Product or Service Quality
Rating Details
Product or Service Quality
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
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Summary of Verizon Customer Service Calls
4K TOTAL
CALLS
04:27 AVG CALL
DURATION
6% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Verizon Customer Service?
Payments and Charges Question:
- 1d ago “Covid 19 discounts”
- 2d ago “Want to pay phone bill”
- 9d ago “Need to make a payment”
Staff Question:
- 11d ago “Customer service complaint”
- 22d ago “Landline out of service”
- 1M ago “Service issues”
Activation/ Cancellation Question:
- 1M ago “Cancel service”
- 1M ago “To cancel my services today”
- 2M ago “To activate a new phone i bought”
Request for Information Question:
- 11h ago “Question about internet”
- 11d ago “I need help with my phone bill this month”
- 29d ago “To talk to a human being perfibly an associate. But it seems after my being a customer doesnt mean anything wow welcome to phone rescue just kidding but i really have a simple question”
Product/ Service Question:
- 8d ago “Phone keeps saying I'm not in the system”
- 1M ago “My home phone is not working”
- 1M ago “Channel not work”
Account Question:
- 2d ago “I need my account number also transfer pin”
- 1M ago “Need my account number for Verizon”
- 2M ago “Can't get into my account”
Cards Question:
- 10h ago “My Visa card got hacked”
- 4M ago “Prepaid cards Payment”
- 5M ago “New sim card and device”
Return/ Replace Question:
- 1M ago “Need my phone replaced”
- 1M ago “Failure on Verizon's part to send return box for trade in phone.”
- 4M ago “Return problem”
Shipping and Delivery Question:
- 2M ago “You have the wrong address for my delivery”
- 6M ago “I need the tracking number on my order”
- 1Y ago “To get the mailing address to send a device back”
Refund Question:
- 1M ago “Promised refunds that haven't happened”
- 9M ago “My refund”
- 11M ago “Refund”
Employment Question:
- 4M ago “I want to know my pay off on my phone”
- 5M ago “Pay off”
- 1Y ago “Pay off device”
Other Question:
- 1d ago “Want to talk to agent re act program”
- 2d ago “Please call me at”
- 2d ago “Comprar linea”
About
Verizon Pros and Cons
Pros: Internet, Good coverage, Customer service, Coverage, Coverage area
Cons: Customer service, Incompetent customer service, Poor service, Bait and switch, Poor service when needed the most
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Summary
Verizon was founded in 1983 as Bell Atlantic Corporation. It got seven Bell Operating Companies from AT&T company after its breakup. Nowadays the company is headquartered in New York, New York. Verizon Communications, Inc. was created in 2000 after the acquisition of GTE be Bell Atlantic, which was one of the largest mergers in the US history. The name of the company is a portmanteau word formed from veritas and horizon. The company specializes in communications services providing Broadband Internet services, Television services, wireless telecommunication services and Local wireline. Company's net income is $6,119 billion. Verizon Communications employs over 239,000 people. The tag line of the company is: "We never stop working for you".
Verizon is ranked 329 out of 1601 in Telecommunications category
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