Alliance health and life insurance provider phone number

Whether you’re a current or prospective employer, a broker, TPA, or provider partner, we’d love to hear from you. Just fill out the form below or give us a call and we’ll connect. Thank you!

The Alliance® Customer Service Team

Call: 800.223.4139
Hours: Monday-Thursday: 7:30am-4:30pm CST
Friday: 7:30am-11:30am CST

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Whether you’re already a member or shopping for a plan, we’re here to help you. Plus, we have resources for brokers, employer groups and providers too.

Mailing Address
Health Alliance
3310 Fields South Dr.
Champaign, IL 61822 411 N Chelan Ave. Suite A
Wenatchee, WA 98801
If you’re mailing us your premium, add “Attn: Premium Bill” above Health Alliance.

Visit Us
Health Alliance Connections
3301 Fields South Dr., #105
Champaign, IL 61822 411 N. Chelan Ave. Suite A
Wenatchee, WA 98801 1701 Creekside Loop #100, Building 11
Yakima, WA 98902
Office Hours: 9:00 a.m. to 4:00 p.m. Closed: 12:00 p.m. to 1:00 p.m.

Information

Individuals

Bought Your Own Plan
(866) 247-3296 (TTY 711)
(877) 750-3517 (TTY 711)

Covered Through Work
(800) 851-3379 (TTY 711)
(866) 247-3296 (TTY 711)
(877) 750-3515 (TTY 711)

Looking to Buy a Plan
(877) 686-1168 (TTY 711)
(877) 561-1527 (TTY 711)

Call daily from 8 a.m. to 8 p.m. local time. Voicemail is used on holidays and weekends, April 1 to September 30.

Request Information

Employer Group Administrators

(800) 851-3379, ext. 28151

Employer Group Resources
Find forms and resources, employer group flashes, important announcements and more to make managing your group’s plan easy.

Learn More

Brokers

You may also email your client consultant directly.

Broker Resources
Find frequently used forms and resources, broker flashes and important announcements to help you sell our plans and work with your customers.

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Providers

(800) 965-4022, option 1

Provider Resources
Find important forms and resources, the Informed newsletter, Coding Counts posts, important announcements and more to better work with us as you care for your patients.

Learn More

Finding a Plan

You deserve coverage that fits your lifestyle, so we offer plans made for your needs.

Shop Plans

Finding Care

Your plan is made to give you access to the care you need from a large network of providers you trust. Plus, you have options to get care from the comfort of your home.

Find Care

Using Your Benefits

Stay in the know with secure, instant access to the plan information you need, when you need it. Create an account or log in to start accessing account details, virtual visits and lots more. You can also download the Hally® app for access on the go.

Learn More

Via Phone:

Member Inquiries:
Monday through Friday, from 8 a.m. to 7 p.m.

Detroit area: (313) 872-8100
Toll free: (800) 422-4641

Provider Inquiries:
(866) 766-4661 (self-service available 24/7)

Producer Support:
(844) 342-5427

Compliance Hotline
(877) 746-2501

Via Telecommunications Device for the Deaf (TDD):
711

Via Mail:

Health Alliance Plan
2850 W. Grand Blvd.
Detroit, MI 48202

In person:

Detroit Lobby Customer Service

Monday through Friday, from 9:00 a.m. to 4:30 p.m.
2850 W. Grand Blvd.
Detroit, MI 48202
(W. Grand Blvd. and Lodge)

Flint Lobby Customer Service
Monday through Friday, from 8:30 a.m. to 4:30 p.m. 
2050 S. Linden Rd.
Flint, MI 48532
(Corunna Rd and Linden Rd)

Troy Lobby Customer Service
Monday through Friday, from 9:00 a.m. to 4:30 p.m.
1414 E. Maple
Troy, MI 48083

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