The New York Child Support Debit CardIf custodial parents do not enroll in Direct Deposit, they will receive their support payments through the New York Child Support Debit Card. The debit card can be used anywhere Mastercard® debit cards are accepted. Show
Bank of America Mastercard® Visit Bank of America's site for information about your new debit card. You will be able to
Questions about the Bank of America Mastercard® debit card
With the new Bank of America debit card, you also can transfer funds from the card to your bank account. Sign in at Bank of America's New York Child Support Debit Card site, go to the Account Summary page, and select the "Transfer Funds" option. back to FAQ back to FAQ What free services are included with the card? There is no fee for any of these services:
back to FAQ How can I avoid paying fees to use the card? Use your debit card where Mastercard® debit cards are accepted—in stores, online or by phone. There is no fee for a purchase with the card. (Keep in mind the free services included with the card.)Avoid using the card to withdraw cash at an ATM. If you withdraw cash more than 2 times per calendar month at an in-network ATM (the Bank of America or Allpoint name and logo should be displayed on the machine) or at any out-of-network ATM, you will be charged a fee of 50 cents ($0.50) per transaction. Out-of-network ATMs may impose an additional "convenience fee" or "surcharge fee" for certain ATM transactions (a sign should be posted at the ATM to indicate additional fees). To get cash back with a purchase at grocery stores, convenience stores or anywhere the Mastercard brand logo is displayed, choose "debit" when making your purchase and enter your PIN. Select the amount of cash back you would like and this amount will be added to your purchase. There is no fee for a cash withdrawal at any financial institution that displays the Mastercard brand logo. back to FAQ What are the fees for using the card? There are fees for using the card at any out-of-network ATM, for more than 2 in-network ATM withdrawals per calendar month, for international cash withdrawal, and for replacing the card, as shown in the following table.
Certain transactions may cause a hold to be placed on your card. Check your Bank of America cardholder letter for details. back to FAQ What if I have questions or problems with my debit card? If you have questions or problems with your New York Child Support Bank of America Debit Card, contact the New York Child Support Debit Card Customer Service Center at 1-844-323-7637 (TTY line for the hearing impaired 1-866-656-5913 or collect 1-423-262-1650 outside of the United States).back to FAQ What if I can't activate my debit card?If you are unable to activate your debit card, contact the New York Child Support Debit Card Customer Service Center at 1-844-323-7637 (TTY line for the hearing impaired 1-866-656-5913 or collect 1-423-262-1650 outside of the United States).back to FAQ back to FAQ How do I report a lost or stolen debit card?Contact the New York Child Support Debit Card Customer Service Center at 1-844-323-7637 (TTY line for the hearing impaired 1-866-656-5913 or collect 1-423-262-1650 outside of the United States).back to FAQ Do I have to accept or use the debit card to receive my payments? We believe the New York Child Support Bank of America Debit Mastercard® offers you important benefits, but if you prefer, you may complete, sign and return a Direct Deposit enrollment form (PDF) to enroll in Direct Deposit at any time. If maintaining an account for Direct Deposit or using the New York Bank of America debit card presents a hardship to you, you can write a letter to request that your payments be sent by paper check. Send your letter to the following address: back to FAQ What if I haven't received my card? Call the Child Support Helpline at 1-888-208-4485 (TTY: 1-866-875-9975).back to FAQ Bank of America Cardholder information Cardholder letter
Brochure
Deposit Agreement
Privacy policy How do I report my Bank of America card lost?To report a lost or stolen credit card: Log in to Online Banking to report your lost or stolen credit card. You can also call 800.732. 9194 (outside the continental U.S. call international collect 1.757. 677.4701) 24/7.
Who do you call if you lost your debit card?Notify your bank or credit union.
As soon as you're reasonably certain you won't find your card, contact your bank or credit union and request a replacement. Typically, you can do this by phone or by visiting a branch location. Your lost card will be canceled, and it may take up to seven days to receive a new one.
What happens if I lost my Bank of America debit card?If your card is lost, stolen, or damaged, it can be replaced at no cost to you. If your card has been lost or stolen, you must contact Bank of America at 1-866-692-9374 (TTY: 1-866-656-5913). If your card is damaged, you can order a replacement card online by visiting the Bank of America debit card website.
Does Bank of America have 24/7 customer support?For lost or stolen credit cards call phone number for lost or stolen credit cards 800.732. 9194. Customer service for lost or stolen cards is available 24 hours a day, 7 days a week. If you're calling from outside the U.S., please use the international 800 access code from your country of origin.
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Bank of america customer service number for lost debit card
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