Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you. Show
You’re a customer service representative. You keep customers satisfied by providing solutions to their concerns. But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee. This involves highlighting your most notable skills and experiences. Not sure how to do this? Well, just follow the simple steps in this guide.
Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder. Looking fore more specific resume examples? Check out this list of customer service resume examples:
How to Format a Customer Service ResumeBefore you can serve the hiring manager, you need to organize your work station! But what do we mean by this? Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays. Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. The most common resume format is “reverse-chronological”, and it is one that we always recommend to customer service representatives. The following two resume formats also get our approval…
Use a Customer Service Resume TemplateRight, time to fire-up your text editor and get typing! But wait there. Although great for creating simple files, there are better alternatives when creating a customer service resume. You see, text editors don’t hold its structure, which can result in layout breakages. Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume. What to Include in a Customer Service ResumeThe main sections in a customer service resume are:
To really make an impression, you can also add these optional sections:
So those are the customer service resume sections, but what do you write for each of them? Let’s find out! Want to know more about the different sections? View our guide on What to Put on a Resume. You should treat your contact section with the same care that you treat your customers. Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! The contact information section on your resume must include:
How to Write a Customer Service Resume Summary or ObjectiveEstablishments are always on the lookout for customer service representatives. But this fact only makes competition more intense. And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume. If only there was a way to get the recruiter hooked and read through your whole resume? Fortunately, you can this with a resume summary or objective. As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. But what is the difference between a summary and an objective? A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.
A resume objective is a 2-4 sentence snapshot of your goals and aspirations.
Got relevant work experience? Use a resume summary. Got the skills, but can’t back it up with experience? Use a resume objective. Simple! How to Make Your Customer Service Work Experience Stand OutRecruiters hate nothing more than risk. You see, their job is on the line if they hire the wrong person. As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that Here’s the best way for customer service representatives to structure the work experience section:
Customer Service Representative YXZ Convenience Store 03/2017 - 04/2021
The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills. Instead of saying… “Spoke to all customers” Say: “Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner” Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so. The second statement goes into more detail and backs-up your claims with awards. What if You Don’t Have Any Work Experience?Maybe you’re a student looking for their first customer service job? Or maybe, you have experience in the field, but never in a retail environment? Don’t worry, as there are ways to get around this. All you need are the core job skills and a willingness to learn. And you can showcase this with related job experience or school projects. For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. Use Action Words to Make Your Customer Service Resume POP!Let’s image that you’re a job recruiter. Sitting down to read the same generic resumes, one after another. No one stands out. In fact, all resumes are blending into one. This exercise highlights the importance of making your resume different from the other applicants. One of the best ways to do this is to use power words:
How to Correctly List your EducationAfter showcasing your experiences, you should delve into your education to date. There’s no magic tricks with this section, just enter your education history in this format:
High School Diploma Lynbrook High School, California Graduated 2018 Still concerned about your education section? The answers below may help you: What if I haven’t finished my current education yet?
Should I include my high school education?
What do I put first, my education or experience?
Need more advice? Check out our guide on how to list education on a resume. Top 10 Skills for a Customer Service ResumeWhether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. However… to keep your resume to one page, you can’t list every skill you own. So, which skills don’t make the cut? It comes down to looking at the job description to identify what the company wants from their new customer service representative. Will the specific skill be beneficial to the company? If so, list it! For some inspiration, here are some of the best customer service resume skills: Hard Skills for Customer Service Professionals:
Soft Skills for Customer Service Professionals:
Here’s a more comprehensive list of 100+ must-have skills this year. What Else Can You Include?Ask yourself one question.. Is your resume the BEST it can be? Although we have completed every essential resume section, we have to do everything it takes to win that interview. Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not. Awards & CertificationsHave you ever won an employee of the year (or month) award? Have you completed any additional courses to expand your knowledge? Whether it’s an award or certification, make space for this section if you have something that you’re proud of. Here are some quick example:
LanguagesApplying to an establishment in China Town? Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile. Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that! Rank the languages by proficiency:
Interests & HobbiesNow, you may be wondering, “how does my love of animals affect my customer service skills?” Well, it doesn’t. But employers want customer service representatives who will fit in with the rest of the staff. Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are. Here’s which hobbies & interests you may want to mention. Include a Cover Letter with Your ResumeAs a customer service representative, you need to leave a positive impression. Your application is no different. And the best way to leave an unforgettable impression is to write a convincing cover letter. You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job. Here’s how to create a structure that works. You should complete the following sections: Personal Contact InformationInclude your full name, profession, phone number, email, and address Hiring Manager’s Contact InformationInclude their full name, position, location, email Opening ParagraphTo hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:
The BodyOnce you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:
Closing ParagraphAvoid ending the conversation abruptly, you should:
Formal SalutationsAlthough this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.” For extra advice and inspiration, read our step-by-step guide on how to write a cover letter. Key TakeawaysYou know your customer service skills are good enough to get the job. And if you follow the above advice, the recruiter will know that too! Let’s conclude what we’ve learnt:
That was a lot of information, but now you’re all set to make a Customer Service resume of your own! Suggested Reading:
What do you put in the professional summary of a resume?Here's how to write a resume summary:
Mention your current job title and professional experience. Say how you want to help the employer achieve their goals. Add info on your key achievements to prove you can deliver results when hired. Limit it to 3 or 5 sentences and use numbers whenever possible.
What is a good headline summary for a resume?Your resume headline should be a brief phrase that highlights your key skills, qualification, and attributes. It's important to customize your headline for each job you apply for.
How do I make my resume stand out for customer service?7 tips for writing a professional customer service resume. Keep it short. ... . Make it easy to read. ... . Include a customer service resume summary. ... . Use keywords. ... . Tailor your customer service resume for each position. ... . Know what to leave out. ... . Proofread it.. |