- This page, Learn how to create a TeleCert PIN, is offered by
- Department of Unemployment Assistance
DUA Pin Selection Line
The Details of Learn how to create a TeleCert PIN
the Contents of the Learn how to create a TeleCert PIN page
In order to create your TeleCert PIN, you will need: Your PIN should be a number that you will remember but one that others cannot easily guess. For this reason, avoid numbers associated with your date of birth, social security number, telephone, address, or the like. When selecting your PIN, you may not use:What you need for Learn how to create a TeleCert PIN
TeleCert PIN requirements
How to get Learn how to create a TeleCert PIN
To create your 4-digit TeleCert PIN:
- Call the PIN Selection Line at (617) 626-6943
- Enter your 9-digit Social Security number (SSN)
- After hearing your security question, enter the first 4 letters of your answer using the keys on the telephone keypad. For example: if the answer to your security question is Boston, you will enter 2678.
- Enter your own unique 4-digit PIN
- Re-enter the PIN you just selected
- Wait until the system informs you that your PIN has been accepted before hanging up
After you have selected your PIN, you will be transferred to the TeleCert line to request your weekly benefits. If you wish to request benefits, press option 2. If you don’t wish to request benefits, press 2 and hang up.
Next steps for Learn how to create a TeleCert PIN
Once you have selected your 4-digit PIN, you will need to enter this number every week that you request benefits using TeleCert.
More info for Learn how to create a TeleCert PIN
If you forget your PIN or wish to make a new one, you can call the PIN selection line any time at (617) 626-6943.
Contact for Learn how to create a TeleCert PIN
- Request weekly unemployment benefits
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- Frequently Asked Questions
- FAQ: Troubleshooting our online system
FAQ: Troubleshooting our online system
If you're having trouble with your online account, including your password, we can help.
Your online account allows you to submit an application for Unemployment Insurance benefits and certify to receive weekly benefits. You can also view your claim status and account balance, make changes to your direct deposit account, update your address and phone number, and get form 1099-G so you can file your taxes.
You can request a new PIN using our Claim Status application. You will need to have your Claimant Identification No. (Claimant ID) available. Your Claimant ID can be found on notices you have already received from the Division, including "Unemployment Insurance Instructions & Appointment Notice" or "Unemployment Insurance Appointment Notice
From the main Claim Status page, provide the required personal information and click "Enter." You will see your claim status displayed. Below "What does my UI claim status mean?" select the option labeled “How can I reset my PIN?” Enter your 9-digit Claimant Identification No. (Claimant ID) in the box. Enter a new 4-digit pin where instructed. NOTE: Please be sure to record your PIN and keep it safe. Click "Submit."
You will see a confirmation message that we have received your request to reset your PIN, but you can not use your new PIN until you receive an email confirmation from . If you submit your request after 7pm, please check your email after 11am the next morning.
To avoid delays, please do not submit multiple requests until after you have allowed enough time to receive your email confirmation.
Your username is the email address you used to file your claim. If you forgot your password, use the “Forgot Password?” option on the sign-in page. Instructions on how to reset your password will be sent to the email address we have on file. Keep in mind, you will be asked to answer your security questions exactly how you entered them when creating your account. This means you have to use exact spelling, dashes, and spaces.
If that doesn't help you, or if you forgot the answers to your security questions, submit a message through our new online form. Fill in first page of the form, and click "Next." Select “Trouble Creating an Account (Password Reset)" to submit a request to reset your password. After we review your request, we will email instructions so you can reset your password and/or security questions.
To update the information used to access your online account, click "Update Account" at the top of the dashboard after logging in. NOTE: Changing this profile information WILL NOT update contact information that's linked to any Unemployment Insurance application or claim. To do that, use the links in the "Access your unemployment claim" section of the dashboard.
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