Apple Pay is a digital wallet from Apple which lets you use a compatible iPhone, iPad, Apple Watch and Mac to make secure contactless purchases in stores, within selected apps and participating websites in Safari on Mac, on your Heritage Bank Visa debit and credit cards. Show No, your card details are not stored on the device or in the Cloud. When a card is added to Apple Pay, a Device Account Number replaces the need for the card number. The Device Account Number is used to make secure purchases in stores and within apps and websites. It will not work if it is compromised in any way and cannot be used outside of the device it is assigned to. The Device Account Number can be found by opening the Wallet app, select a card and tap the No, it does not cost anything to use Apple Pay. Heritage Mobile Banking App
Add a card on your iPhone
iPad
Apple Watch
Mac
For security purposes, when a new card is added to Apple Pay we’ll ask you to complete a verification check before it can be used with Apple Pay. We’ll either:
Yes, a card can be added to Apple Pay on multiple devices. Your card will need to be added to each device separately. Yes, but it depends on the device model as to how many cards can be added to Apple Pay. On newer devices, such as the iPhone X, you can add up to 12 cards, earlier models will allow you to add up to eight cards. The first card added to the device will become the default card, but this can be changed. You must be the owner of all cards you add. When you add your Heritage Bank Visa Debit or Credit Card to Apple Pay, the card will be defaulted to the Visa network for payments with Apple Pay. How to change the payment network on iPhone To change the payment network on iPhone, open the Wallet app, tap on your Heritage Bank card, tap the more button , choose the network. How to change the payment network on Apple Watch To change the payment network on Apple Watch, double-click the side button and select your Heritage Bank card, tap your card, choose the network. If you have already added your Heritage Bank card to Apple Pay and do not see this option, you may need to re-add your card - learn how. You can use Apple Pay wherever contactless payments are accepted or you see the contactless symbol: Apple Pay is easy to use, and works with the Apple devices you use every day. You can make secure purchases in stores, within selected apps and on participating websites. To pay with Face ID – double click the side button, glance at your screen, then hold the iPhone near the reader. To pay with Touch ID – hold your iPhone near the reader and rest your finger on Touch ID. To pay with device passcode – hold your iPhone near the reader and enter your device passcode With an Apple Watch you double-click the side button and hold the display up to the contactless reader to authorise a payment – whilst wearing the Apple Watch. Please note: the Apple Watch NFC feature has to be activated before Apple Pay will work. When you strap your Apple Watch to your wrist you will be prompted to enter the device passcode. This will enable Apple Pay. If the Apple Watch is removed from your wrist, so skin contact is lost, Wrist Detect detects that skin contact has been lost and Apple Pay and the NFC feature are deactivated. To pay in selected apps and on the web in Safari on your iPhone, iPad, Apple Watch, select Apple Pay at the check-out and complete the payment. With Face ID glance at your screen, for Touch ID place your finger on Touch ID or you can enter the device passcode. For Apple Watch double-click on the side button. Be sure to check your billing, shipping and contact information to make sure that they’re correct. If you want to pay with a different card, tap > next to your card. If you need to, enter your billing, shipping and contact information. Apple pay will store that information, so you won’t need to enter it again. To pay on the web in Safari on your Mac, select Apple Pay and complete the payment using either your iPhone or Apple Watch. On Mac models with Touch ID, pay using Touch ID. Your Mac needs to be signed in to the same iCloud account as the iPhone or Apple Watch and have Bluetooth enabled on your Mac. At the check out
No. At this stage you can’t use Apple Pay to withdraw cash. You’ll need to continue to use your plastic card to complete these transactions. No. You don’t need an internet connect to use Apple Pay in stores. No, there is no transaction limit when using Apple Pay. For transaction over $100 you might be asked to enter your card PIN on the retailer’s payment terminal. Apple Pay will work in all countries where contactless payments are accepted and where you've selected the Visa (CR) network to make your purchase. We recommend you take your plastic card as a backup, as not all merchants in all countries may support contactless payments. You might also like to notify Heritage of your intention to travel so that we can note this on your account. You take the item(s) back to the retailer as normal. Some retailers will be able to offer refunds back to the device from which the original payment was made, while others may have to refund the plastic card. If the retailer is able to refund the device used to make the original purchase, you:
You may need to provide the last four digits of your Device Account Number to the retailer. This can be found by opening the Wallet app on your iPhone, tap the card and tap the Yes, you will be able to view the last 10 transactions made using Apple Pay on that device within the Wallet app. Transactions will appear as they normally do on a bank or credit card statement. It is not possible to show if a transaction was made using Apple Pay, contactless card or chip and PIN. The first card added to the Wallet app becomes the default card for that device. To change a default card you must follow these steps: iPhone
Apple Watch
iPad
Mac
For more information on managing the cards you use on Apple Pay see Apples support page: https://support.apple.com/en-au/HT205583 To remove a card from Apple Pay you must follow these steps: iPhone
Apple Watch
iPad
Mac
Please note: if you remove your device passcode or Touch ID/Face ID security feature, or sign out of iCloud, all cards will be removed from Apple Pay on the device. If you already use Apple Pay with Heritage, you'll need to update your Heritage card to include the eftpos payment network. On iPhoneTo update your Heritage card on a compatible iPhone: Step 1: Remove your card from Apple Pay on your iPhone.
Step 2: Add your card back into Apple Pay on your iPhone.
On Apple WatchTo update your Heritage card on a compatible Apple Watch: Step 1: Remove your card from Apple Pay on your Apple Watch.
Step 2: Add your card back to Apple Pay on your Apple Watch.
If your Heritage Visa Debit or Credit Card is lost or stolen you’ll need to report this to Heritage as soon as possible so that we can cancel your card. Follow our steps to report a lost, stolen or damaged card using your Heritage Mobile Banking App. If you do not have the Heritage Mobile Banking App, you can cancel your card in Heritage Online or contact us for assistance. Once you report your card as lost or stolen, you will no longer be able to use your physical card. If your card has been loaded onto a digital wallet, online storeor subscription servicewhich is linked to your card credentials, you will still be able to make transactions and your card details will automatically be updated when you activate your new card. To cancel these contact us on 13 14 22. If you notice any unauthorised transactions, we can help you dispute a transaction. If you have the Find My iPhone app you can use it to remotely lock the device and disable the use of the Apple Pay function. Or you can log into iCloud.com to suspend or remove all cards from Apple Pay remotely. If you do not have the app you should contact us to request that your card be disabled for use with Apple Pay. You should contact us to request that your card be disabled for use with Apple Pay. You should also go to iCloud.com to suspend or remove your card from Apple Watch. If you find your Apple Watch you can resume the card (if placed into suspended mode) via iCloud or you can add your card back by following the same steps you went through when you set the card up with Apple Pay originally. Apple Pay is very secure. You’re protected through your Apple device’s security settings (i.e. Face ID, Touch ID or your device passcode) on every transaction. In addition, Heritage monitors your transactions to identify any unusual account activity. For further information on Apple Pay security, visit the Apple support page: https://support.apple.com/en-au/HT203027 No. Your physical card number will not be shown to the merchant when making transactions. Yes, Apple Pay is secure. A unique Device Account Number is securely stored on a chip in the device so payment can be made without any card information having to be shared with the retailer. Other features which help to keep your payments secure and safe include: iPhone and iPad Payments can only be authorised by using Touch ID or Face ID (if enabled), or by entering the device passcode. Apple Watch Payments can only be authorised if the device passcode has been entered, you’re wearing your Apple Watch and skin contact with the device has not been lost. If the device is removed from your wrist, Wrist Detect deactivates the NFC feature and Apple Pay. To re-activate the NFC feature and Apple Pay the device passcode has to be entered again. Please note: you should never share your device passcode, or register more than one person’s biometrics (fingerprint or face), while your card is registered to Apple Pay. Stay scam aware with our latest scam and security alerts. Browse our frequently asked questions and learn how we protect you from fraud at Heritage Bank. A complete range of how to's and step-by-step guides to help you with your internet banking at Heritage. How do Apple Pay transactions show up?Open the Settings app, then tap Wallet & Apple Pay. Tap your Apple Cash card, then tap the Transactions tab. Tap a specific transaction for more details.
How do Apple purchases appear on bank statement?Do they show the name of the in app purchase on your credit card billing statement, or does it just show the itunes? Any purchase, in app or normal, will just show it as being from the iTunes Store, just as a purchase from Target or any other store just shows the store name and amount on your card statement.
Do Apple Pay transactions show your name?For Apple Pay Cash cards, the display name is “Apple Pay Cash” . However, there is no guarantee about the display name's content or format. To protect the user's privacy, Apple Pay sets the display name only after the user authorizes the purchase.
How do I hide Apple Pay transactions?To turn them all off you can open wallet>tap card you want to turn transactions off with>select the three dots in the top right corner>select edit and there you should see show in history. Toggle that off. You cannot delete single transactions but you can turn them off.
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