How to transfer data from old tracfone to new tracfone

Moving minutes/text/data between two phones

Moving minutes/text/data between two phones

I have two phones on my TracFone account. Since both phones are now using Verizon's service and Verizon does not meet all of my cell phone needs, I will need to move one phone to another cell phone company. Can I add the unused minutes/text/data from the phone that will be leaving TracFone to the phone that will remain with TracFone?

gadehn Posts: 3Joined: Mon Feb 21, 2022 6:18 am


Re: Moving minutes/text/data between two phones

How to transfer data from old tracfone to new tracfone
by Jude » Tue May 10, 2022 12:58 pm

Hi gadehn. My name is TracFone Jude. Yes, you can transfer the existing minutes you have on the phone that will be leaving TracFone to your other phone. Please be advised that the phone will be deactivated in the process since the minutes will be transferred. We can check on your account in order to provide you full details. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Jude Posts: 3405Joined: Tue Apr 12, 2011 12:24 pm



Return to Getting started, adding Airtime and other general TracFone discussions.

Who is online

Users browsing this forum: No registered users and 5 guests

Ratings and reviews

Though the process appears simple the only thing I could transfer between my phones was contact information and it duplicated some of that. Would not transfer the majority of my pictures (only had about 25 but they were important to me) and it would not transfer my messages. Got to 4% and just stayed there for hours. Losing texted photos of my great-nieces. Not a good program for transferring important content between devices!!

73 people found this review helpful

Straight Talk

February 6, 2019

Hi. We are sorry for the bad experience. Please try to uninstall and re-install the Transfer Wizard app again. For further assistance, please chat with us at http://bit.ly/2CuBvXO or text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. ^April

Nothing transferred. Said it was retrieving content list, after a while it said it lost wifi connection. Big disappointment. UPDATE: Went to link a few times. Was told to keep on trying. Another time was told to use a 3rd party app. Also asked how to copy a vcf file to new phone; was told it's not our app. I finally figured out how to move contacts to new phone. I think old phone had a defect that prevented transfer of data.

90 people found this review helpful

Straight Talk

April 3, 2021

Hi Joe Montana. We're sorry to hear that you encountered a problem while transferring your files. On the other hand, we're glad that you're able to do so. Should you need assistance, you may chat with us at http://bit.ly/2CuBvXO or text CHAT to 611611. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you. ^Marie

I've used this twice before with other phones but this last one was horrible. Did not transfer over everything, especially contacts. I lost over 30 and had to manually enter them in using my old phone for reference. The contacts that it did transfer, most of those lost the addresses and notes I entered. Now I'm in the process of manually entering those in as well.

19 people found this review helpful

Straight Talk

February 1, 2020

Hi GG winegal. We're sorry for the inconvenience. Please chat with us at http://bit.ly/2CuBvXO for assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thanks. ^Wendy

About this app

Mobile Transfer Wizard is a powerful mobile content transfer solution which provides you the ability to easily transfer backup and restore your personal content from one Smartphone to another (i.e. from your old device to your new device). Using Transfer Wizard now you can effortlessly transfer your contacts, pictures and videos simply over Wi-Fi.

Data safety

Ratings and reviews

This app works. I have used it several times over the past few years to transfer content between phones of various brands and it has worked fine every time. You only need both phones connected to the same wi-fi network, no NFC, no USB cable, no computer, no proprietary software. I'm a longtime TracFone customer and glad they make an app this useful for anyone to use.

161 people found this review helpful

TracFone Wireless, Inc.

24 February 2019

Hi Jennifer Bertrand. Thank you for giving us a great review. We are delighted to hear that our service meets your satisfaction. We greatly appreciate your business. ^Larry

Trying to switch phones. The lg transfer app did not work. I could back up to google drive but there was no option to restore data from drive. Nothing worked. The tracfone representative suggested this app. It basically worked. I was able to transfer my contacts and my photos which was the most important thing. It did not transfer apps or settings, which is ok. Easy to use. Pretty good app!

89 people found this review helpful

TracFone Wireless, Inc.

30 June 2020

Hi, Brittany Davis. Thanks for your feedback! Should you need further assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611. ^Christian

Thank you for an app that works. I spent 48 hours trying to transfer very important information to a new phone after my old phone quit working. It has been a frustrating process with other apps and even working with my mobile provider was a nightmare. I gave your app 4 stars because it took 2 sessions & for me to delete some of the data before I was able to complete the process. Your app is however a life saver. Thank you. I will pass the word and forward your information. Thank you! Thank you! The only other issue that I would ask for an upgrade would be the ability to transfer notes.

77 people found this review helpful

TracFone Wireless, Inc.

12 March 2019

Hi. You're welcome. We're happy to hear that you are satisfied with our app and will take your suggestion into serious consideration. Rest assured that we will do our best to provide you the best customer experience with the services we offer. Should you need assistance, please let us know. Have a nice day. ^Cristy

What's new

New Features • Android:
Rearrange Opening Screens
Prominent Disclosure Update
Android: Replace Connectivity Manager
Android 12 Support

More by TracFone Wireless, Inc.

Similar apps

How do I transfer everything from my old TracFone to my new TracFone?

Transfer Service Online.
Navigate to the TracFone website (see Resources) and click on "Activate Phone" on the top right of the screen..
Click the option that says "Transfer My Number and Service From One TracFone to Another.".

How do I transfer everything from my old phone to my new phone?

Turn on your new device..
Tap Start..
When asked, make sure you connect to a Wi-Fi network..
Choose to copy apps and data from your old device. Recommended: If you have a cable to connect your devices, follow the on-screen instructions to copy your data. ... .
Check your texts, photos, and videos..

Can I transfer my TracFone number and minutes to a new TracFone?

Yes! You can transfer your benefits and phone number by: Go to Tracfone.com. Go to the Activate tab.