How to transfer prescription from express scripts to cvs caremark

Transferring Your Prescriptions

If you are new to Sutter Health Plus and you or your covered dependents currently pick up prescription drugs from a pharmacy outside the CVS Caremark® network, follow these steps to manage and transfer your prescriptions.

Before Your Effective Date

1. Check to see if you have refills left on your active prescriptions.
• If you have refills available, fill them through your current health plan before your effective date to ensure you have an adequate supply on hand until you establish care with your new Sutter Health Plus provider
• If you do not have refills available, contact your current prescribing provider as soon as possible; refill your prescription through your current pharmacy before your effective date
2. Request a written prescription to take to your new pharmacy to be filled on or after your new health plan effective date.
3. Check the Sutter Health Plus Formulary to see if your prescription drug requires a prior authorization; if so, you will need to know about the Medication Continuity of Care process described in your Evidence of Coverage and Disclosure Form.

After Your Effective Date

1. If you have refills available, take your prescription bottle to an CVS Caremark network pharmacy for up to a 30-day supply. The Express Scripts network pharmacy will work with your current pharmacy to transfer your prescription.
2. If you have a written prescription from a provider, take it to a network pharmacy for up to a 30-day supply.
3. If you take a prescription on a regular basis, consider using mail order fulfillment through CVS Caremark Mail Service Pharmacy. You may obtain up to a 100-day supply, as your benefit plan allows, of your maintenance prescription drugs for the cost of a two-month retail supply.
4. If you take specialty medications, you must fill your prescription through CVS Specialty.

For more information about your pharmacy benefits, including retail, mail order and specialty drugs, please contact CVS Caremark Customer Service at (844) 740-0635 or visit caremark.com.

Department of Management Services

Home > Health > Resources > FAQ's > Frequently Asked Questions - Prescription Drug Plan > Can CVS Caremark transfer my prescriptions from a retail pharmacy to the CVS Caremark mail-order pharmacy?

Can CVS Caremark transfer my prescriptions from a retail pharmacy to the CVS Caremark mail-order pharmacy?

Yes. For many existing retail prescriptions, you can log in at the Caremark.com or call CVS Caremark Member Services at 1-888-766-5490 to request a new mail order prescription from your physician. Log in at Caremark.com to take advantage of mail order savings opportunities and lower-cost medication alternatives. 

*for rx delivery: Delivery is available for eligible prescription drug orders with qualifying prescription benefit programs and insurance plans. Order cutoff times may vary by delivery option and pharmacy location. 1 to 2 day delivery only available on orders placed Monday through Thursday. Delivery may be subject to delays. Not all delivery options are available to every address or from all pharmacy locations (CVS Pharmacy®, CVS Pharmacy in Target, CarePlus CVS Pharmacy® and Navarro® locations). Delivery fees apply and may vary by delivery option and location. Delivery of select nonprescription items is available with prescription delivery at participating locations, except from CVS in Target stores. Selection of nonprescription items available may vary for online and in-store orders. Nonprescription items are charged at online prices, which may vary from store prices. Coupons, ExtraBucks Rewards® or in-store promotions with delivery may not be used with delivery orders. Online promotions cannot be used nor ExtraBucks Rewards® earned with orders called into stores. Advance payment by credit, debit or FSA/HSA card required. In most cases, FSA/HSA cards may not be used for delivery fees. Other restrictions apply. See FAQs or call your local pharmacy for details.

*for extracare pharmacy & health rewards: You must enroll in both the ExtraCare® program and the ExtraCare Pharmacy & Health Rewards® program to earn $5 ExtraBucks Rewards® when you earn 10 credits. See program rules for details. Rewards cannot be earned on any prescriptions purchased in AR, NJ or NY; any prescriptions transferred to a CVS Pharmacy® in AL, MS or OR; any controlled substance prescriptions purchased in HI or LA; or where otherwise prohibited by law. CVS Pharmacy reserves the right to modify or terminate the ExtraCare Pharmacy & Health Rewards program.

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