Members 1st federal credit union customer service number

Q: Does Members 1st use Zelle?

Its easy – Zelle® is already available within Members 1st Credit Unions mobile banking app and online banking within Bill Pay! Check our app or sign in online and follow a few simple steps to enroll with Zelle® today.

For general questions, information concerning our products and services, or problems with the website or home banking:

Please contact us by phone:
Main Office - Oak Ridge: (865) 482-4343
Knoxville Branch: (865) 539-4344
OR
Use our Contact Form
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Now you can find TN Members 1st FCU on these social media sites.

Toll-free: (800) 245-6199
General Email:
CU*Talk Telephone Banking: 1-800-483-4692
Text Banking: For Member Service assistance, text 1-800-245-6199. For lending assistance, text 1-800-262-3812
Routing Transit Number: 273975331
Bill Pay Support: 844-640-2005
(6 am to 12 am CT, seven days a week)
Lost/stolen debit card: During regular business hours, call the credit union at 800-245-6199. After hours, please call 800-325-3678.
Credit Card Fraud: To report fraud on your card, please call 1-800-600-5249 and select option 1, then option 3.
Need to contact a specific branch? Visit our locations page.

Have a question for us or need more information about one of our financial services?

Please complete the form below & one of our team members will contact you.

Please use our suggestion box form to share your suggestions with us.

Why Choose Us?

24/7 Access

Unlimited access to your account(s) with Online/Mobile/Telephone Banking and the Mobile App.

Bill Pay

Make one-time or recurring payments to bills, charities and friends with a single click.

Direct Deposit

Get your money faster with fewer trips to the branch using direct deposit.

eAlerts

Receive email and text notifications for all types of activity on your account.

eStatements

Have access to your statements immediately online without the hassle and security risk of storing them.

Financial Training

Get helpful information on budgeting, investing, fraud, money basics, and much more.

flex checking

Available to every account with no monthly fees or minimum deposits to maintain.

Insurance Coverage

Take advantage of $1,000 in AD&D insurance coverage, complementary with your Members 1st account.

Investment and Planning

Enjoy free investment and financial planning for college, retirement, insurance, and much more.

Ampre Debit Rewards

Receive instant discounts loaded onto your debit card from your favorite merchants.

Remote Check Deposit

Deposit checks directly into your account(s) with your mobile or tablet device.

SAVE $150 PER YEAR

Member households save an average of $150 per year by banking with Members 1st.

What are Members saying?

I joined members first 6 years ago after a bad experience with another bank and I have never had a problem. I recommend them to anyone looking to open an account, their customer service is always great.

I have been with Members 1st since 1998. I have never had a bad experience with them. Everyone has always been helpful and polite anytime I have gone inside.

Fran J.

I’m not going to lie; my direct deposit pays me a day earlier at Member’s 1st.

Melody F.

I've banked with different banks and they say the right things to reel you in and then don't follow through. But Members 1st has been nothing but helpful and kind. They helped me understand credit and gave some very helpful advice.…Thank you for everything you do!

Patricia R.

We have been with Members 1st for years and love the friendly customer service, convenient locations and remote deposit!! So thankful for the personal loan when we were adopting our beautiful daughter. Couldn't have done it without Members 1st. Thank you!

Donna W.

Our family has banked with Members 1st for many, many years. Customer service is #1. Love the smaller town vibe. You know your customers and that rates high in my book.

Trece T.

Members 1st has my car loan and personal loan as they believe and support their community members. Thank you for being there and for your great customer service!!!

Heather H.

I've banked with Members 1st for many many years & have never had any problems! Love the online banking options!

Andrea A.

Get in Touch with us

Today's Hours

Currently Closed

Speak with us

(530) 222-6060

Eligible to all Butte, Glenn, Shasta, and Tehama County residents. Join Now

How do I dispute a charge on members first?

To dispute a transaction, call 1-800-808-6402.

Does Members 1st use Zelle?

It's easy – Zelle^® is already available within Members 1st Credit Union's mobile banking app and online banking within Bill Pay! Check our app or sign in online and follow a few simple steps to enroll with Zelle^® today.

How do I close my members first account?

2. On the Account List, click on the Edit button for one of your Members 1st accounts. 3. Under the Online Services tab, click Deactivate and then click Yes to confirm the deactivation.

How do I cancel my first member debit card?

You can block future new purchases immediately by accessing your Members 1st Online > Card Controls > Click on the card to "Deactivate" your misplaced card by sliding the toggle switch. Then call our Card Services Department during their normal business hours at 1(833) 269-2621.