Reset voicemail pin cisco unity connection administration

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Overview

This guide provides an overview on how to implement a Voicemail PIN change for CUCM/Unity Customers.

Table of Contents Show

Resolution/Steps
Introduction
Background Information
How do I reset my Cisco Unity voicemail password?
What do I do if I forgot my Cisco voicemail PIN?
How do I reset my Cisco IP phone voicemail PIN?
How do I unlock voicemail on Cisco Unity?

Resolution/Steps

Navigate to the customer account in Salesforce & review the Special Handling Notes (SHN).
RDP to the Unity Address supplied in the account SHN.
Once logged in, open the System Administrator icon located on the desktop.
Once this is opened and the webpage opens, navigate to the Subscribers
Once the Subscriber link is selected, we may now search for the extension we wish to change.
You may search through many means to find this extension or user.
Once you find and select the user/extension to change, navigate to Phone Password
Reset the Phone Password (Voicemail PIN)

Hello, I recently took over our networking position out of desperation since the last person left the company, so my knowledge isn't that great. With that said I was seeking some help on changing the Voicemail Pin of a user. within a week of coming back the PIN they would use stopped working.

I would go into our CUCM Administration V11

Bulk Admin-> Users-> Reset Pass/PIN -> Query look up the user under the settings I left everything unchecked

Locked by Administrator

User Cannot Change

User Must Change at Next Login

Does Not Expire

Reset Hack Count

changed her PIN to something simple, Job description set to run immediately, went to Bulk Admin -> job description, found it and made sure it was complete and for good measure I selected it and hot Activate Selected.

Restarted the phone and nothing.

Next I went to User Management -> end user found the user under user info I changed the pin again saved it, clicked on credential configuration left everything unchecked but the user must change at next log in

Locked by Administrator

User Cannot Change

User Must Change at Next Login

Does Not Expire

Reset Hack Count

Saved it, no luck. So I had them log into the self care portal and they where prompted to change the pin. They did, but the voicemail still didn't accepted the pin.

went to the self care portal settings and changed the pin and still nothing.

What am I missing? I'm doing all this through the publisher.

Introduction

This document describes a problem encountered with Cisco Unity Connection (UC) where the Help Desk Administrator is unable to reset the voicemail Personal Identification Numbers (PINs) for all users.

Background Information

With UC, some users are given special functionality in order to administrate certain functions. In order to accomplish this, these users are assigned special roles that give them special permissions beyond regular users. For example, if you want a user to have the ability to reset the voicemail PINs of other users, then you assign them the Help Desk Administrator role.

Problem

When the Help Desk Administrator attempts to reset the voicemail PINs of other users, a Not Authorized message is sometimes received.

Solution

Currently in UC, a user who is assigned the Help Desk Administrator role is able to reset the voicemail PIN for anyone except users who have these roles assigned to them:

System Administrator
User Administrator
Technician
Remote Administrator
Audit Administrator
Greeting Administrator
Help Desk Administrator (Any other)
Mailbox Access Delegate Account
Audit Text Administrator

Hi there

Do you have Cisco PCA (Cisco Personal Communications Assistant). You can reset the PIN from PCA

How to enable PCA

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag170.html#pgfId-1077111

Procedure

Step 1 In the Messaging Assistant, from the Passwords menu, select Change PIN.

Step 2 On the PIN page, enter your new password, then enter it again to confirm it. Use digits 0 through 9.

Step 3 Select Save.

Hope this helps!

Cheers
Rath!

***Please rate helpful posts***

Do you mean install/upgrade page, if yes..

Procedure

Step 1

Browse to the URL for Cisco Unity Connection Administration.

Step 2

From the Navigation menu in the upper, right corner of the Cisco Unity Connection Administration window, choose Cisco Unified OS Administration and click Go.

The Cisco Unified Communications Operating System Administration Logon window displays.

Note

You can also access Cisco Unified Communications Operating System Administration directly by entering the following URL:

http://server-name/cmplatform

Suresh

How do I reset my Cisco Unity voicemail password?

KNOWN ISSUE: Do not access this through Settings in your Web Inbox; please use link below..

Log in to the Cisco Personal Communications Assistant (PCA) Messaging Assistant: https://nsas-pucxn-01.doit.wisc.edu/ciscopca/home.do. ... .

Select Messaging Assistant..

Select Passwords/Change PIN..

Enter New PIN..

Confirm New PIN..

What do I do if I forgot my Cisco voicemail PIN?

How do I reset the PIN on my Cisco Phone?.

Choose the Voicemail tab, then Choose the Launch Voicemail Inbox button..

Click on Messaging Assistant..

Choose the “Passwords” dropdown menu, then “Change PIN”.

How do I reset my Cisco IP phone voicemail PIN?

Login using your StarID and password. Click on Settings. Click on Passwords. Click on Change PIN - you are not required to enter an existing PIN to change it there, take appropriate measures to keep your passwords secure for the Cisco PCA and your external service accounts.

How do I unlock voicemail on Cisco Unity?

Navigate to Edit User Basics > Password Settings page of Cisco Unity Connection Administration and uncheck the Locked by Administrator check box to unlock the user account.

reset voicemail pin cisco unity connection administration