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BCBS Customer ServiceThe Blue Cross Blue Shield (BCBS) system is made up of 34 independent and locally operated companies. Questions about your health insurance coverage, benefits or treatment? Call the toll-free number on the back of your member ID card for customer service or find your local BCBS company online. Find My BCBS Company Federal Employee Program® (FEP) members should visit the FEP website. Shop for Insurance Learn about insurance options for individuals and families or employer insurance information online. Or get connected to your local Blue Cross Blue Shield company to shop for insurance by calling 888.630.2583. Please note that this number is used solely to receive calls from BCBS members seeking assistance and never to make calls to BCBS members. If you receive a call that appears to originate from this number, the call is likely fraudulent or malicious and you should not answer it, or hang up immediately after receiving it if you do answer the call initially. Learn more about Healthcare Fraud. Media Relations For general press inquiries, please visit News to contact our media relations team. Go The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies. Contact Anthem HealthKeepers Plus Provider Services to reach staff in any of the following departments: Interpreter services are available over the phone or through telehealth. In
person interpretation services are available on a case by case basis and must be prior authorized. Requests can be scheduled up to one month in advance and no less than five days before a routine visit, or 24 hours prior to rendering acute care services. Anthem HealthKeepers PlusPhone: 800-901-0020 Fax: 866-408-7087 Anthem CCC PlusPhone: 855-323-4687 Fax: 866-408-7087
Receive email from HealthKeepers, IncHealthKeepers, Inc sends provider bulletins, policy change notifications, educational opportunities and other provider updates via email. Use the Provider Maintenance Form to update your email. Did you know that most questions and issues can be resolved by using the Anthem HealthKeepers Plus self-service tools? Please use Availity
for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with a Healthkeepers, Inc. associate from within the Availity Portal. For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days. Other contactsCase/Utilization ManagementPhone: 844-533-1994 IngenioRx (Pharmacy)Phone: 833-253-4452 Long-term Services and Supports (LTSS)Provider tools & resources
Interested in becoming a provider in our network?We look forward to working with you to provide quality service for our members. Is Anthem the same as Blue Cross Blue Shield in Virginia?In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc. trades as Anthem HealthKeepers providing HMO coverage, and their service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123.
What is the customer service number for Blue Cross Blue Shield of Virginia?Or get connected to your local Blue Cross Blue Shield company to shop for insurance by calling 888.630.2583. Please note that this number is used solely to receive calls from BCBS members seeking assistance and never to make calls to BCBS members.
Is Anthem available in Virginia?We offer health plans in Virginia that fit a variety of healthcare needs, including special programs to support better health. You may also qualify for financial assistance to help cover the costs of your health plan. Please enter a valid, 5-digit ZIP Code.
Why did anthem change its name?Anthem, which officially becomes Elevance Health on June 28, said Wednesday the new names “will optimize and streamline the company's brand portfolio, reduce complexities, and further underscore its evolution to deliver solutions beyond traditional health insurance, simplify the healthcare experience, and advance ...
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