Blue cross and blue shield of alabama customer service

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Why did this happen?
Access Your Benefits
Changing Coverage?
Global Coverage
General Inquiries
Claims and Appeals
Precertification
Case Management
Care Management Programs
Have questions about our plans or need help enrolling?
Already a Blue Advantage (PPO) or BlueRx (PDP) member?
Other Helpful Information
How do I contact Blue Cross Alabama?
Is Anthem BCBS the same as BCBS of Alabama?
Who is eligible for Blue Cross Blue Shield of Alabama?
Is CVS in network with BCBS of Alabama?

Need Help?

For inquiries related to this message please contact our support team and provide the reference ID below.

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Access Your Benefits

You can use our interactive search to find your local Blue Cross Blue Shield Company's website. Your local company can help you to:

Change your coverage
Estimate the cost of a medical procedure
File or check on claim
Replace your member ID card
Review your balance
View your plan details

Looking for Insurance?

Learn about insurance options for Individuals & Families or Employers.

Save on products and services that enhance your health and wellness.

Changing Coverage?

If you are moving to a new state, changing jobs, out of work, getting ready to retire, or your employer has stopped offering insurance, Blue Cross Blue Shield can help.

Global Coverage

Blue Cross Blue Shield companies provide a best-in-class, comprehensive suite of international products and services for people who live, work and travel internationally, giving them confidence that quality care can be accessed wherever and whenever they need it.

Blue Cross Blue Shield Global™

Current Members

Blue Cross Blue Shield members have access to medical assistance services, doctors and hospitals in most countries around the world. To learn more about your international coverage visit BCBS Global® Core or contact your local BCBS company.

An Expanded Portfolio of International Solutions

Blue Cross Blue Shield offers enhanced coverage and service through its broader portfolio of international health insurance products to meet the unique needs of globally mobile individuals and businesses worldwide. International healthcare coverage is available for employers, individuals and students, providing peace of mind for everyone from short-term travelers to long-term expatriates, for destinations around the world.

Whether you or your business reside inside or outside the U.S., we offer international healthcare products that deliver the security and stability you have come to expect from Blue Cross Blue Shield.

Visit Blue Cross Blue Shield Global to learn more about our full range of international products and services.

The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies.

General Inquiries

1-205-220-2100

Blue Cross and Blue Shield of Alabama
450 Riverchase Parkway East
Birmingham, AL 35244

Claims and Appeals

Blue Cross and Blue Shield of Alabama
P.O. Box 10401
Birmingham, AL 35202

Precertification

Case Management

Care Management Programs

Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes

Prenatal Care

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.

Have questions about our plans or need help enrolling?

Call 1-888-543-9212 (TTY 711), 8 a.m. - 8 pm., 7 days a week. From December 8 to September 30, on weekends and holidays, you may be required to leave a message. Calls will be returned the next business day.
Attend a meeting with your local Blue Cross representative.

Already a Blue Advantage (PPO) or BlueRx (PDP) member?

Contact Customer Service:

In order to serve you better you can email Blue Cross and Blue Shield of Alabama at . It is fast, easy and always available. We look forward to answering your questions.

Blue Advantage (PPO) members call 1-888-234-8266 (TTY 711), 8 a.m. to 8 p.m., seven (7) days a week. From December 8 to September 30, on weekends and holidays, you may be required to leave a message. Calls will be returned the next business day.
BlueRx (PDP) members call 1-800-327-3998 (TTY 711), 8 a.m. to 8 p.m., seven (7) days a week. From December 8 to September 30, on weekends and holidays, you may be required to leave a message. Calls will be returned the next business day.

Blue Cross Mailing Address:

Blue Cross and Blue Shield of Alabama
450 Riverchase Parkway East
Birmingham, AL 35244

Other Helpful Information

If you have any questions while considering your Medicare choices and related issues, here are some additional sources for information:

Medicare: 1-800-MEDICARE (1-800-633-4227); TTY users: 1-877-486-2048; Visit medicare.gov
Social Security Administration:1-800-772-1213; TTY users: 1-800-325-0778; Visit socialsecurity.gov
Alabama Medicaid Agency:1-800-362-1504; Visit medicaid.alabama.gov

Blue Cross and Blue Shield of Alabama, an independent licensee of the Blue Cross and Blue Shield Association, has a contract with the Centers for Medicare & Medicaid Services (CMS) that is renewed annually, and availability of coverage beyond the end of the current contract year is not guaranteed. Benefits, formulary, pharmacy network, provider network, premium and/or copayments/coinsurance may change on January 1 of each year. You will receive notice when necessary.

Grievances

To file a grievance related to ACA Section 1557 please complete the ACA Section 1557 Discrimination Grievance Form and mail to:

Blue Cross and Blue Shield of Alabama
Compliance Office
450 Riverchase Parkway East
Birmingham, Al 35244

You may also submit feedback about your Medicare health plan or prescription drug plan directly by visiting https://www.medicare.gov/MedicareComplaintForm/home.aspx, in lieu of calling 1-800-Medicare.

How do I contact Blue Cross Alabama?

Call 1-855-880-6350 7 a.m. - 6 p.m. Central Time, Monday through Friday. Email Customer Service.

Is Anthem BCBS the same as BCBS of Alabama?

Are Anthem and Blue Cross and Blue Shield of Alabama the same company? No. Anthem and Blue Cross and Blue Shield of Alabama are completely separate companies.

Who is eligible for Blue Cross Blue Shield of Alabama?

You have received Social Security disabilty benefits for at least two years; OR. You receive a disability pension from the Railroad Retirement Board; OR. You have Lou Gehrig's disease (amyotrophic lateral sclerosis or ALS); OR. You have End Stage Renal Disease (ESRD) requiring regular dialysis or a kidney transplant.

Is CVS in network with BCBS of Alabama?

"CVS Pharmacy continues to accept all commercial plans offered by BCBS Alabama, which are typically through large employers and other groups of over 50 participants," said Gary Serby, Director of Corporate Communications for CVS. "CVS Pharmacy also continues to accept all BCBS Alabama Medicare Part D plans."