Irs customer service number speak to a representative

My wife was making dinner this evening - I would NOT have called Collections if I knew I was going to be on the phone 60+ minutes.  I made that call this evening rather than think about it all night. So, your product makes for happier marriages and better sleep.

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Bill Nemeth

Tax Audit Guardians

enQ is best described as the equivalent of using a drill to a screwdriver. The service sheds an average of 50 minutes from well over a dozen calls to collections or PPL a day. To anyone in the tax resolution industry, elaborating further would be a waste of our time.

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Joe Bledsoe, EA

Quicken Tax Relief

CallEnQ is a game changer! Unless you know what it's like to call the IRS 5 times in 3 hours only to be disconnected every time, it's probably hard to appreciate. Now, I can literally call at will, and not worry about the hold time! Thank you!!

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Alissa Helble Hollinger

Hollinger & Associates, PLLC

Recently made a call to Practitioner Priority Service...My hold time was 1 1/2 minutes!!! Total Gamechanger!!! I had gotten used to waits of 1/2 to 1 hour plus!!

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Larry Weinstein, CPA

Houston, TX

Connected to live agent without the multi-question automated IRS voice-mail-jail in less than 2 minutes compared to more than 20 minutes calling in directly

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Larry Lawler

ASTPS Director

I got through super quick and the service was really easy to use. I waited less than 30 seconds. I had a busy day and needed transcripts asaps when TDS was down. EnQ to the rescue!

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Charlotte Erdmann, Esq.

Erdmann Law, PLLC

$3.50 approx cost saved me HOURS of sitting on hold. Now that's what I call value!

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Jeff Johnston, EA, LL.M.

CEO Beyond Tax

Perfect way to deal with the IRS and save time

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Amro Badran

Badran Tax & Accounting

My call was simply "flawless"!

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LG Brooks, EA

The Tax Practice

My wife and I have experienced an IRS miracle – actually, maybe two.

We recently got our first pandemic stimulus payment, the one authorized by Congress in March 2020. The tale of our two-year battle says a lot about the state of the IRS and the frustrations experienced by millions of Americans.

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Begin Your Free E-file

It’s the easiest and most accurate way to file your tax returns for both federal and state.

IRS Phone Numbers & Resources to Get Tax Help

>> Start Your FREE E-File

There are a variety of reasons why you may need to get in touch with the IRS. You may want to contact the IRS if you need to help with responding to an IRS notice, resolving a tax dispute, settling tax debt, or checking the status of your tax refund. Fortunately, there are many different ways to contact the IRS.

IRS Phone Numbers for General Tax Questions

You will need to verify your identity when you call. For security purposes, IRS representatives must verify your identity before discussing your personal information.

Have the following information ready when you call the IRS:

Individuals

  • Social Security numbers (SSN) and birth dates
  • Individual Taxpayer Identification Number (ITIN) for taxpayers without a Social Security number
  • Filing status – single, head of household, married filing joint, or married filing separate
  • Prior-year tax return
  • Tax return you’re calling about
  • Any correspondence the IRS sent to you

Third parties calling for someone else

  • Verbal or written authorization to discuss the account
  • Taxpayer’s name, SSN or ITIN
  • Tax return you’re calling about
  • Valid Form 8821 (Tax Information Authorization) or Form 2848 (Power of Attorney and Declaration of Representative)
  • Preparer tax identification number or personal identification number

Third parties calling for a deceased taxpayer

  • Death certificate
  • Court approval letter or IRS Form 56 (Notice Concerning Fiduciary Relationship) (for estate executors)

IRS Call Wait Times

Filing Season (January – April)

  • Telephone service wait times can average 15 minutes. Some telephone service lines may have longer wait times.
  • Telephone service wait times are higher on Monday and Tuesday, during Presidents Day weekend and around the April tax filing deadline.

Post-Filing Season (May – December)

  • Telephone service wait times can average 27 minutes. Some telephone service lines may have longer wait times.
  • Telephone service wait times are generally higher on Monday and Tuesday.

The IRS help lines are open Monday through Friday. Residents of Alaska and Hawaii should follow Pacific Time. Phone lines in Puerto Rico are open from 8 a.m. to 8 p.m. local time.

IRS Phone Numbers

Individuals: 800-829-1040  (7 a.m. to 7 p.m. local time)

Businesses: 800-829-4933  (7 a.m. to 7 p.m. local time)

Non-Profit Taxes: 877-829-5500 (8 a.m. to 5 p.m. local time)

Estate & Gift Taxes (Form 706/709): 866-699-4083 (8 a.m. to 3:30 p.m. Eastern)

Excise Taxes: 866-699-4096 (​​​​​8 a.m. to 6 p.m. Eastern)

Callers Who Are Hearing Impaired: TTY/TDD 800-829-4059

For more information about calling the IRS, please visit the Telephone Assistance webpage.

Contact the IRS – Where’s My Tax Refund?

If you want to check the status of your federal tax refund, you can do it online, by telephone, or even with a smartphone application.

The IRS provides a “Where’s My Refund?” online tool that tracks your tax refund by providing 3 simple alerts: Tax Return Received, Tax Refund Approved, and Tax Refund Sent. To use this online tool, visit the IRS’s Tax Refund Center. Note that you will need to enter your personal information – including your Social Security Number (SSN), filing status, and tax refund amount (in exact whole dollars).

To check the status of your refund by telephone, call the IRS Refund Hotline at 1-800-829-1954.

To check the status of your refund using a smartphone, download the “IRS2GO” application from the app store. This will allow you to communicate with the IRS and request your refund status using your mobile device.

RELATED: When Will I Get My Federal Tax Refund?

Contact the IRS to Settle Tax Debt

If you cannot pay your taxes, there are a few ways you can contact the IRS to resolve your tax debt.

You can request to set up an “Installment Agreement” which allows you to pay your tax debt in monthly payments over a period of time. This type of payment plan can be applied for online through the official IRS website, or by mailing a completed Form 9465 (Installment Agreement Request). For details, see “Information About Online Payment Agreements.”

Another way to resolve IRS tax debt is with an Offer in Compromise (OIC), which allows you to settle for less than the full amount owed. OICs have strict eligibility requirements and the IRS will consider this type of arrangement only in certain circumstances. To make an offer, you must submit an application package that includes Form 656 (Offer in Compromise), a collection information statement, a $186 application fee, and your initial offer payment. For more information, see Form 656-B (Offer in Compromise Booklet).

>> Owe the IRS? Get a Free Tax Relief Consultation

Regardless of your situation, it is in your best interest to contact the IRS to discuss your payment options. If you received an IRS tax bill or notice in the mail, call the phone number listed on your notice. You can also call the tax help line for individuals (1-800-829-1040) or businesses (1-800-829-4933) to speak with an IRS representative.

Contact the IRS to Resolve Tax Disputes

If you are involved in a tax dispute with the IRS, there are a few ways you can resolve it. It’s generally recommended that you seek the advice of a reputable tax professional (such as a tax attorney) who can help you understand your situation and deal with the IRS. There are also 2 organizations associated with the IRS that may be able to assist you:

Contact a Local Taxpayer Advocate 

– The Taxpayer Advocate Service (TAS) is an independent organization that operates within the IRS. The TAS helps ensure that all taxpayers are treated fairly. If you are having trouble resolving your tax problem(s), you can contact the TAS to get assistance from a local advocate. There is at least one TAS office in every state. To find the address and phone number of your local TAS office, visit the IRS Local Taxpayer Advocate page or call 1-877-777-4778. Or you can complete Form 911 (Request for Taxpayer Advocate Service Assistance) and fax/mail it to your local TAS office.

Find a Local Taxpayer Clinic 

– Low Income Taxpayer Clinics (LITCs) help individuals to resolve tax disputes with the IRS, including tax audits, appeals, and collection matters. The LITC Program receives some funding from the IRS, but it’s considered an independent organization. You may qualify for free or low-cost assistance if you meet certain LITC income requirements and other criteria. Use the LITC map to find your local clinic or see IRS Publication 4134 (Low Income Taxpayer Clinic List). For general questions, you can contact the LITC Program Office by phone (202-317-4700) or by email ([email protected]).

RELATED: Resolving Tax Problems May Be Easier Than You Think

Local IRS Offices

If you are seeking face-to-face tax help, the IRS has Taxpayer Assistance Centers (TACs) located across the country. Note that TACs are closed on federal holidays and generally operate on a first-come, first-served basis. Visit the Contact Your Local Office page to find the addresses and phone numbers of TACs in your state.


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