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Top questionsIt happens, sometimes you have to change your password or need help finding your username. You can do both at Forgot Password/Username. You can request a stop payment through Wells Fargo Online®, by phone or by visiting your local branch and speaking with a banker. Simply sign on to Wells Fargo Online and access Manage Accounts through the Account tab. To place stop payments for a check via phone please call 1-800-TO-WELLS (1-800-869-3557). Please have the following information available when speaking to a banker: the Name of Payee, Account Number, Paper item number or range of paper item numbers, Paper item date and Amount of item. More information about stop payments
Currently, Wells Fargo does not charge a fee for this service. However, when using Zelle® on a mobile device, your mobile carrier’s message and data rates may apply.
Customer Service support topicsPrivacy CenterYour privacy matters. Visit the Privacy Center for more information about making a personal data request. Visit the Privacy Center Contact UsFind phone numbers, mailing addresses, and other ways to contact Wells Fargo. Contact Us Social CareContact us through Social Care. Support 7 days a week. Deaf or Hard of Hearing Customers We accept all relay calls, including 711. What should I expect after I apply online?
How do I pay my bill?You can pay your credit card bill:
Can I change my payment due date?Yes. Sign on to the Credit Card Service Center and select Change Your Payment Due Date under Account Management. Note that the 29th through the 31st of any month will not be selectable. How do I add an authorized user to my card?Sign on to the Credit Card Service Center and select Add Authorized Users to Your Account under Account Management. Please note you are responsible for all charges made to the card in addition to any balance transfers and cash advances, including any Overdraft Protection amounts advanced, made by any authorized users added to the account. How do I view my credit card balance?Sign on to Wells Fargo Online® to see your credit card balance, add card services, transfer funds, and more. If you are not enrolled in Wells Fargo Online, enroll now. If you are enrolled in Wells Fargo Online and don't see your credit card account online, simply sign on to Wells Fargo Online and go to Add Account. If you do not see your credit card account in the Add Account dropdown list, please call 1-800-956-4442. How do I track my rewards earnings?You can access your Wells Fargo Rewards account(s) in several easy ways:
How do I transfer a balance to my Wells Fargo card?What should I do if I plan to travel and use my card?Sign on to online banking and confirm your contact information is up to date so we can contact you if we detect unusual activity. At this time, Wells Fargo cards cannot be used in Cuba or other sanctioned destinations as defined by U.S. Department of Treasury's Office of Foreign Assets Control (OFAC). Please call the phone number on the back of your card if you have questions. How do I switch to online statements?How do I report a lost or stolen card?If your credit card is lost or stolen, report it immediately to our 24-hour Customer Service number, 1-800-642-4720. You can also find the number on your monthly statements. Please note: When you report your credit card as lost or stolen, you will receive a new card with a new account number. What should I do about payments if my card is lost or stolen?You’ll need to continue to make payments as usual except for amounts in dispute. If you’re enrolled in automatic payment or Overdraft Protection, these services may be temporarily unavailable for up to 72 hours while we set up your new account. Can I still do a balance transfer if my card has been lost or stolen?
What happens to my balance transfer SUPERCHECKSTM if my card is lost or stolen?
What if there are unauthorized charges on my card?Your Wells Fargo Credit Card is covered by Zero Liability protection at no extra cost. If your card or its number is ever lost or stolen, you will be reimbursed for unauthorized purchases when you report them promptly by calling customer service at 1-800-642-4720. For more information, including information regarding your billing rights, please see your monthly statement or Customer Agreement and Disclosure Statement. Do I need a Personal Identification Number (PIN) for my credit card?A Personal Identification Number (PIN) assigned to your Wells Fargo Credit Card account is required at ATMs. To request or customize a PIN, please call the number on the back of your card. If you have a chip card, a PIN may be required at some unattended terminals abroad, such as ticket kiosks, parking lots, and gas stations. Can I create my own PIN?Yes, to inquire about customizing an existing PIN or creating a new PIN, please call the number on the back of your card. What if I forget my PIN?If you forget your PIN, please call the number on the back of your card. How do I use my credit card at ATMs?A Personal Identification Number (PIN) assigned to your Wells Fargo Credit Card account will enable you to get a cash advance at Wells Fargo ATMs, as well as participating ATMs worldwide. You can access up to $500 per day from your credit card account. These transactions constitute cash advances on your credit card account. Transaction fees will apply and the APR for Cash Advances will be charged. Please see your Customer Agreement and Disclosure Statement. To request or customize a PIN, please call the number on the back of your card. How do I increase my credit line?To request a credit limit increase, call us at 1-800-642-4720. What if I have a dispute on my credit card?To initiate a dispute please call 1-800-390-0533 or sign on to Wells Fargo Online and access Dispute a Transaction through Account Services in the More menu. Once you contact us with a dispute, we'll help get it resolved as quickly and easily as possible. For questions about a dispute you have already filed, please call 1-800-390-0533. It is important that you understand the merchant’s terms and conditions upon engaging in a transaction with any merchant, whether the transaction is in person, over the phone or over the internet. The merchant’s terms and conditions outline rules regarding your ability to cancel services and return goods and can impact your dispute. How can I add my card to my phone's digital wallet app?To use your Wells Fargo credit card with a digital wallet like Apple Pay®, Google PayTM, or Samsung Pay, go to Wells Fargo's Digital Wallets page and select the mobile wallet you'd like to use. Then follow the directions to add and activate your card in that mobile wallet. Can I switch my credit card and rewards?
Yes. If you're a primary or secondary Visa® cardholder, you may be eligible to switch your credit card to better fit your needs. No need to submit another application, undergo a credit check, or change your account number. Note that if you switch products, you will not receive a new rewards bonus offer or new introductory annual percentage rates. Follow the steps below to switch:
You'll receive a new card in the mail and any rewards balance will transfer to the new card. What are the benefits of adding my card to a digital wallet?Even though each digital wallet provider packages their own unique benefits into their app, digital wallets generally provide four distinct benefits.
For more information about digital wallets, view our Digital Wallets Basics page. What type of alerts can I set up?
Receive notifications by email or text message for a variety of activities to help you monitor and manage your account, including:
If we detect suspicious card activity, we may reach out to you by phone or text asking you to verify one or more suspicious transactions. You do not need to enroll to receive this alert. For a complete list of available alerts, sign on to Manage Alerts. To learn more, review our Credit Card Alerts FAQs. Chip Card Questions How do chip cards work?A card with chip technology has an embedded microchip to provide enhanced security and protection against counterfeit fraud when used in a chip-enabled merchant terminal or ATM. What is Wells Fargo credit card customer service number?If your credit card is lost or stolen, report it immediately to our 24-hour Customer Service number, 1-800-642-4720. You can also find the number on your monthly statements. Please note: When you report your credit card as lost or stolen, you will receive a new card with a new account number.
How do I check the status of my Wells Fargo active cash card?You can check your Wells Fargo Active Cash card's application status online by signing in to your account. If you're not enrolled in online banking yet, you can use the access code that Wells Fargo emailed you when you applied. Alternatively, you can check on the status of your application by calling (800) 967-9521.
What is Wells Fargo active cash card?The Wells Fargo Active Cash Card has debuted as one of the best flat-rate cash rewards credit cards on the market. The Active Cash is a low-maintenance rewards card with top-rate rewards potential and redemption options that make it an easy fit in any wallet.
Can I withdraw money from my Wells Fargo active cash card?A variety of redemption options
Cash back in the form of a paper check or deposit to a qualifying account (the minimum redemption is $25). Cash withdrawal or redemption into an eligible Wells Fargo account at an ATM when you use your Wells Fargo ATM or debit card (redemptions must be in $20 increments).
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