Your guide dog, hearing dog or service dog is warmly welcome to travel with you on board all our flights free of charge. Show
Assistance and service dogsCertain types of assistance and service dogs are allowed to travel in the cabin on our flights.
* On our direct flights to or from the United States, passengers are permitted to travel with a psychiatric service dog that is individually trained to perform tasks for the benefit of a qualified individual with a disability. Please note that you need to fill in the U.S. DOT Service Animal Air Transportation Form. In addition, please fill in the U.S. DOT Service Animal Relief Attestation Form if the animal will be on a flight that takes 8 hours or more. Please note that emotional support animals are no longer classified as service animals under the United States Department of Transportation (DOT) regulations, and Finnair will no longer accept or accommodate the emotional support animal classification.
* Service dogs that are not travelling on an official search or rescue mission need to travel in the hold of the aircraft. During the flightYour assistance or service dog can travel in the floor space in front of your seat. When the fasten safety belt sign is on, the dog should be placed under the seat in front of you. In case you’re wondering if there is enough room for your dog in the cabin, please contact our customer service to have more information. We hope that this checklist will help you to prepare for your flight with your assistance or service dog:
Let us know you are travelling with your dogPlease let us know about your dog at least 48 hours before your flight through the special assistance form or by contacting our customer service. We will ask some details about your dog, including its breed and size. You can track the status of your assistance or service dog request in Manage booking and see the confirmation there once it is given. Service DogsFind information when travelling with a Guide, Assistance or Hearing Dog. Including definitions, criteria and conditions of carriage you need to know. On this pageWelcoming Service Dogs onboardQantas recognises the important role accredited Service Dogs play in the community and welcomes Service Dogs in the aircraft cabin when they meet our Criteria for Carriage. These criteria reflect our safety obligations and requirements under the Civil Aviation Act. Criteria for CarriageQantas’ focus is always on providing a safe travel experience and the aircraft environment can present unique challenges, so we need to be satisfied that Service Dogs can safely and competently work with their handlers in this environment. A dog is permitted to travel in the aircraft cabin on a Qantas flight if it:
These are the minimum requirements that Qantas considers necessary to meet its safety obligations, including its civil aviation safety obligations. Dogs undertaking Service Dog training may be permitted to travel in the aircraft cabin at Qantas’ discretion if they are being trained by a training organisation or trainer that is a full member of ADI or approved under the Queensland Act, where the dog has achieved a standard suitable for travel on public transport, including an aircraft cabin, and the flight is being taken as part of the dog’s final training or for the purpose of delivery. Review the Service Dogs Conditions of Carriage (Section C: Service Dogs Under Training) prior to completing the Application Form. Application to travelIf the dog meets all of the Criteria for Carriage
If the dog does not meet all of the Criteria for CarriageIf the Service Dog has not been trained and certified or accredited by an organisation or trainer that is a full member of ADI or approved under the Queensland Act, we will need More Information [PDF] from you at least 14 days prior to travel to assist Qantas to determine if it is safe to carry the Service Dog in the aircraft cabin. If the dog is not approved to travel in the aircraft cabin, it may be able to travel as a pet in the cargo hold with Qantas Freight. Preparing for travelOnce the Service Dog has been approved and you have given advance notice that you wish to travel with the Service Dog at the time of booking, follow these simple tips to ensure your journey with us is hassle-free:
Guide Dog Access - Qantas and Guide Dogs Victoria This video by Guide Dogs Victoria demonstrates what you could expect when you are travelling on a Qantas aircraft with your Service Dog, from check-in to boarding the aircraft. Using Qantas PointsUsing Qantas Points for a Classic Flight RewardYou can use Qantas Points when booking via qantas.com or Qantas Contact Centres. If booking via qantas.com, you still need to contact us to advise that you are travelling with a Service Dog. Upgrading with Qantas Points for a Classic Upgrade RewardIf you’re booked to travel with a Service Dog and you are opting for a Classic Upgrade Reward, you should contact us at least 48 hours in advance of travel to make your request. See how many Qantas Points are required for a Classic Reward Upgrade. Due to the preparation and planning required to carry the dog in the cabin, passengers
travelling with a Service Dog are not eligible for the following:
Service Dogs FAQsImportant informationRefer to the Service Dogs Conditions of Carriage for more information. Can service dogs sit next to you on a plane?All service animals must sit at the floor space in front of the passenger's seat. No animals are allowed on seats, or in the aisle of the cabin, as this is a violation of FAA regulations.
Can service dogs board the plane?Your assistance (e.g. guide, hearing) or emotional support dog is welcome to travel with you in our aircraft cabin without additional charge—as long as it complies with specific conditions, as well as the regulations of your departure, transit, or destination country.
Can I buy a seat for my dog on an airplane?You can't buy an extra seat for your dog. Traveling with a dog this way, essentially as carry-on luggage, usually incurs a lower fee than if it travels in the belly of the plane. And by the way, a pet in its carrier counts as your carry-on bag.
How do I fly with my dog 2022?Your dog's travel carrier must fit under the seat directly in front of you. The carrier must be leak-proof and well ventilated. The carrier must be free of tears, cracks or breaks. Up to 3 dogs may travel in the same carrier, provided they do not exceed the permitted dimension/weight restrictions.
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