Regence blue cross blue shield customer service number

PORTLAND, Ore. – Regence BlueCross BlueShield of Oregon has named Dr. James (Jim) Polo as its executive medical director. Dr. Polo, who currently leads behavioral health and substance abuse efforts for Regence, will expand his role to oversee medical cost stewardship activities for Oregon, driving health care affordability initiatives and engaging key employers and providers to enhance the quality of care for members throughout the state.

In his 18-month tenure at Regence, Dr. Polo has developed and overseen a comprehensive behavioral health and substance abuse strategy in alignment with providers and community partners to deliver more integrated, high-quality care. As Oregon’s largest health insurer, Regence has reduced opioid prescriptions by 39 percent since 2015.

In addition to Dr. Polo’s expertise in behavioral health, he brings over 25 years of experience as a practicing physician, as well as in executive leadership positions for hospitals and physician groups that specialize in medical, surgical, and pediatric services. Dr. Polo has served as a policy adviser to the Secretary of the Army at the Pentagon and worked as a consultant on health care reform in the private sector.

“Dr. Polo’s deep knowledge, passion and commitment have helped Regence transform our approach to behavioral health and addiction treatment in service to our members,” said Angela Dowling, president of Regence BlueCross BlueShield of Oregon. “I’m excited to see him continue this important work while expanding his role to more broadly serve our employer and provider communities.”

“My goal is to improve the health and well-being of Oregonians in partnership with providers across our state,” said Dr. Polo. “By working closely with doctors and hospitals through agreements that hold each of us accountable, we can achieve better outcomes for our members and make Oregon the model for a more effective and affordable health care system.”

Dr. Polo attended college at West Point in New York and received his medical degree from the Uniformed Services University of Health Sciences in Maryland. He also holds a master’s degree in business administration from the University of Colorado.

About Regence BlueCross BlueShield of Oregon
Regence BlueCross BlueShield of Oregon, headquartered in Portland, has been serving Oregonians since 1941 and now provides more than 750,000 members with comprehensive health insurance solutions. As a nonprofit independent licensee of the Blue Cross and Blue Shield Association, Regence is part of a family of companies dedicated to transforming health  care by delivering innovative products and services that change the way consumers nationwide experience health care. For more information, please visit regence.com, facebook.com/regencebluecrossblueshield, or twitter.com/regenceoregon.

About Blue Cross Blue Shield Association

The Blue Cross and Blue Shield Association is a national federation of 34 independent, community-based and locally operated Blue Cross and Blue Shield companies that collectively provide health care coverage for one in three Americans. 

The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies.

As part of a continued effort to support members’ health and well-being, Regence is offering health plan members free access to COVID-19 and Mental Wellness resources powered by myStrength, a digital behavioral health app, through the end of the year.

MyStrength from Livongo for Behavioral Health provides interactive, activity-based modules designed to manage heightened stress and feelings of social isolation stemming from the current pandemic. Through year-end, Regence’s fully-insured and self-funded members will have complementary access to myStrength’s COVID-19 and Mental Wellness resources, which include stress-management strategies, tips for parenting during challenging times, ideas to manage feelings of social isolation, and other emotional support tools.

“In times of stress and uncertainty, it is incredibly important to attend to your mental health in addition to your physical well-being,” said Dr. Jim Polo, Regence executive medical director. “Offering our members free access to myStrength’s platform is just one of the ways we’re helping our community remain resilient through the pandemic with additional support and tools to better manage stress.”

Regence members can get started by visiting their plan’s myStrength website and creating a free account:

Idaho: bh.mystrength.com/regence-id
Oregon: bh.mystrength.com/regence-or
Utah: bh.mystrength.com/regence-ut
Washington: bh.mystrength.com/regence-wa

“Throughout the COVID-19 pandemic, we are seeing behavioral health challenges amplified, and access to mental health professionals limited,” said Livongo Chief Medical Officer Dr. Bimal Shah. “Since launching COVID-19 specific modules in April, utilization has significantly increased across our platform. We are excited to offer personalized, digital behavioral health resources to Regence members that support their mental health and wellness during these challenging times.”

In addition, all Regence members can access COVID-19 resources free-of-charge through Regence Empower, a well-being platform that includes self-guided programs on managing stress, building resilience, and boosting nutrition. Members can also access a specialized behavioral health Customer Service call queue, trained in Mental Health First Aid.

In a continued effort to support the health of the communities it serves, Regence is also offering an interactive COVID-19 symptoms checker that helps individuals assess their health and determine the best course of action if they exhibit signs of coronavirus. The symptom tracker is available to the public and can be found on Regence.com.

Regence’s holistic response to the COVID-19 pandemic also includes proactive outreach to at-risk members, increased access to telehealth, provider community support, and philanthropic investments in local organizations serving those in need. To learn more about what Regence is doing to support its members, providers and local communities, please visit regence.com/go/covid-19.

About Regence
Regence serves approximately 3.1 million members through Regence BlueShield of Idaho, Regence BlueCross BlueShield of Oregon, Regence BlueCross BlueShield of Utah and Regence BlueShield (select counties in Washington). Each health plan is a nonprofit independent licensee of the Blue Cross and Blue Shield Association. Regence is part of a family of companies dedicated to transforming health care by delivering innovative products and services that change the way consumers nationwide experience health care. For more information, please visit regence.com.

Livongo is a separate and independent company that provides behavioral health services but does not provide Blue Cross Blue Shield products or services and is solely responsible for its products or services.

About Blue Cross Blue Shield Association

The Blue Cross and Blue Shield Association is a national federation of 34 independent, community-based and locally operated Blue Cross and Blue Shield companies that collectively provide health care coverage for one in three Americans. 

The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies.

What is the phone number for Regence Blue Shield of Washington?

1 (888) 675-6570.

What type of insurance is Regence Blue Shield of Washington?

Regence Blue Shield Health Plan of Washington (aka Regence) is part of the Cambia Health Solutions family of companies. Regence BlueShield offers health and dental coverage to over 1 million members in select counties in Washington State. Regence offers ACA/Obamacare individual/family plans and small group plans.

Is Regence in Washington state?

Regence has been serving the Pacific Northwest/Mountain Region since 1917. With 3 million members, Regence reaches nearly 1,000 communities across Washington, Oregon, Idaho and Utah, making it the largest affiliation of health care plans in the Pacific Northwest/Mountain Region.

Is Blue Cross Blue Shield available in Oregon?

Classic Supporter. Regence BlueCross BlueShield of Oregon, headquartered in Portland, has been serving Oregonians since 1941 and now provides more than 974,000 people with comprehensive health insurance solutions.